Showing posts with label Professionalism. Show all posts
Showing posts with label Professionalism. Show all posts

April 10, 2018

On Time Is Late

Smart saying I heard today on time management:
Early is on time.
On time is late.
Late is unacceptable.
Having grown up in a very precise environment,  I can certainly appreciate this. 

Seriously, from a Yekke (Jewish German background), we were taught to be 15 to 30 minutes early--i.e. on time--for everything. 

I remember starting to get "little" reminders to get ready and get out the door well in advance and numerous times before the clock struck. 

Fashionably late or any other type is not in the vocabulary and frankly is a complete f*ckin insult. ;-)

(Source Photo: Andy Blumenthal)

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February 6, 2018

Sexual Harassment No, No, No

So I took this training about sexual harassment etc. 

There were some good general tips for managers confronting these challenging situations:

1) Address it quickly
2) Discuss it privately
3) Specify the problem behaviors
4) Get commitment that it won't happen again
5) Document what occurred

It's not rocket science, but thought this was useful guidance. 

Unfortunately, people don't always behave appropriately, but hopefully, individuals and society as a whole can learn to do much better.  ;-)

(Source Photo: Andy Blumenthal)
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November 12, 2017

Potty Mouth Award

So I had to laugh when I saw this Potty Mouth "work of art" award. 

And it had a real potty in it too!

It reminded me of some foul-mouthed, but fun-spirited colleagues who actually used to keep a scorecard in the office with tick marks for each occurrence of cursing by person.

Let's just say that there were some clear winners on this account.

In many cases, they did it as a vent for all the frustration at work and also because they thought it was funny. 

I remember my dad who was very religious and he used to say jokingly and with a big smile:
"Don't use that f*ckin language with me!"

Growing up as a Jewish kid even from the Bronx, it was never really an issue for us.

Although even I have to admit that sometimes hearing someone get really angry and spewing off like that--while not appropriate, it does let you know where their head is at--at least for that moment in potty time.  ;-)

(Source Photo: Andy Blumenthal)
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August 29, 2017

Doctors In Houston

With the crisis of Hurricane Harvey and the rains still battering Houston...

It was so amazing to read this morning about the doctors who are going all out to help people in need there.

Doctors staying in the hospital for days to cover their patients stuck there and requiring care and treatment.

And others that are wading through the waters at there own risk to get there to treat the sick.

One doctor mentioned was Adi Diab M.D. who trekked 3 miles through a foot of water to get Anderson Cancer Center "to attend to a patient undergoing an experimental cancer treatment."

He did this so as not to interfere with the patients scheduled treatment for the re-engineering of immune cells to fight a tumor.

I'll tell you, there really are some truly amazing people out there--whether doctors and nurses, firefighters and emergency responders, law enforcement and military personnel.

They run into danger and disaster zones when everyone else is running out. 

Is it professionalism, dedication, duty, or an angelic calling to help people and the nation in need.

This is our nation at its best--united!!!--and helping our neighbors, saving lives, and putting others before self.

"Houston there is a problem", and as unbelievably horrible and unfortunate as it is, perhaps it is also a critical reminder of what's really important and a healing to our great nation.  ;-)

(Source Photo: Andy Blumenthal)
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April 14, 2017

Inspector Inspects Starbucks

This was the first time that I have ever seen an inspector in Starbucks...

See the lady in the white lab coat with hair cap and gloves...

Ah, she stands out like a saw thumb in contrast to the other staff person in the traditional green Starbucks apron. 

So I would imagine that she's not a doctor moonlighting as a barista!

She was checking here, there, and everywhere. 

At this point, she was taking out the milk and looked like she had some thermometer like device to make sure it was cold enough and not spoiled. 

Honestly, I was impressed that they have this level of quality control in the stores. 

We need more of this to ensure quality standards as well as customer service -- here and everywhere in industry and government. 

There is way too much dysfunction, inefficiencies, politics, power plays, turf battles, backstabbing, bullying, lack of accountability, unprofessionalism, fraud, waste, and abuse, and mucho organizational culture issues that need to be--must be--addressed and fast!

Can the inspector that inspects do it?

Of course, that's probably not enough--it just uncovers the defects--we still have the hard work of leadership to make things right--and not just to checklist them and say we did it.

I wonder if the Starbucks inspector will also address the annoying long lines on the other side of the counter as well? ;-)

(Source Photo: Andy Blumenthal)
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November 12, 2016

New York Times' Credibility Is In The Toilet

Now that the election is over, a lot of people are saying that the media and polls failed us

They predicted one thing, but were completely wrong. 

However, it wasn't only their predictions of a sweeping Trump loss that were incorrect, but also that their biased, schlock journalism was professionally and ethically wrong!

Over and over again, I read the harshest of criticisms of Donald Trump, especially from the New York Times--endless rantings about him week after week:

From Nicholas Kristof:

- Trump's actions are heinous

- Trump is a misogynist and sexual predator

- Trump is a charlatan

- Trump is a crackpot

- Trump is a shallow egoist who uses people

- Trump is for pariahs like ISIS, North Korea, and KKK

- Trump is mean

- Trump is a liar

- Trump is a racist

From Frank Bruni: 

Trump rants

Trump makes corrosive conspiracy theories

Trump is sickening

Trump and his people are pathetic

Trump is a narcissist

Trump is irredeemably sexually perverse

Trump is crude

Trump is unfit

Trump is unpatriotic

Trump is hot-tempered 

Does the New York Times really call this journalism, and do they expect people to pay for this one-sided nonsense?

It used to be we could go to an esteemed newspaper like the New York Times and get real investigative journalism, and a real analytical and balanced approach to issues--we could learn something and be better off for it. 

But unfortunately it seems that the New York Times became exactly what it feared the most--it became biased, bigoted, and hateful. 

The articles over and over again were full of shameful name-calling, insinuations, and coaxing people that they needed to vote for one candidate over another. 

It wasn't just an endorsement before the election, it was a barrage of months of superficial and venomous, hate-filled spew and characterizations by liberal journalists against a conservative party candidate--irrespective of what his true capabilities were and hope that he could bring to reinvigorate this nation. 

Of course, candidates should always be condemned for any bias or stupid things they may explicitly or implicitly do or say, but that is an opportunity to set the record and candidate straight, not unilaterally take them out back and shoot them, while giving the other candidate a free ride on corruption, collusion, and lies. 

Over time, people saw right through it, and it became clear that the media was absolutely biased, divisive, and trying to fix the election results for one candidate

The damage to the credibility of the media is done, and before readers renew their next subscriptions, they need to vote with their wallets with the same internal deliberation and soul searching as for their candidate. ;-)

(Source Photo: Andy Blumenthal)
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July 29, 2016

I Like Working Here

I got some bad news and really good news from a colleague at work this week. 

The bad news was that he was concerned that he hadn't gotten the raise that he wanted from his company for the last number of years.

The good news was that he said that despite that, "I and everyone else on the team really like working here--it is a special group."

It was funny, because recently someone else from a different office stopped me on the elevator when I was getting off on my floor, and she points and says "everyone says that is one of the best groups to work in!"

I can't tell you how happy I was to hear this feedback.

And while I certainly know that "you can't satisfy all of the people all of the time," it was especially meaningful to me to hear this on such a fast-paced and high performance team--where people routinely seem to not only pull their weight (and more), but also pull together. 

As to the raises from this gentleman's company that is a separate matter, especially as I understand that we all have bills to pay, but in terms of a good work environment and inspiring team that is something that also means the world to me. ;-)

(Source Photo Andy Blumenthal)
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November 11, 2015

Honesty, A Great Policy

So I went to the Podiatrist today for some routine maintenance. 

This was a new doctor for me, and I was going in with a healthy dose of skepticism (until I know the person is good and trustworthy). 

Well after the doctor does all these things, I test the waters and ask him, "So how often should I come back to see you every 6 months or more often or what?"

Here's his opportunity to put money ahead of really caring about the patient and to say to come often and more frequently so they can make more patient visits and more money.

But instead he pleasantly surprised me and goes, "Well let's see how your doing and take it from there."

I loved it--some genuine honesty and not just business and a money-making racket. 

Now, I really do plan to go back to this doctor regularly, because I trust him. ;-)

(Source Photo: Andy Blumenthal)
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April 27, 2015

Creation and Time Management

This is a photo of a beautiful embroidery.

It is called "Creation" by Leonard Nierman. 

Really liked it!

Also, wanted to share something funny I heard from a colleague about time management (as learned at DoD).

It doesn't have to do with creation being 6 days and on the 7th day, G-d rested and it was good. 

Rather it had to do with being on time (or not) as follows:

"If you're on time, you're late.  If you're 10 minutes early, you're on time."

Wish that was standard fare. ;-)

(Source Photo: Andy Blumenthal)

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June 28, 2014

Service From Yourself

I was so proud this week to see some true customer service excellence from a colleague. 

Someone had run out of toner and they had put in a help desk ticket to get it replaced.  

In the meantime, there was a large order of toner on order, but it was still a day or two out from delivery.

So my colleague responsible for this area took his own toner out of his printer and gave it to the person who was out. 

I got a wonderful email thanking us for the unbelievable customer service. 

Honestly, there are other printers that the person could have used in the meantime, but this person went above and beyond to keep the customer working and happy. 

Great lesson in customer service and exemplary behavior here. ;-)

(Source Photo: Andy Blumenthal)
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December 25, 2013

The Lie Of The Open Workspace

There are so many workplace liars—the problem is many of them are experienced and good at selling you a bunch of malarkey.

Often, they tell you what they want, either to save the company money or to make themselves look innovative, but either way it’s inevitably at your cost. 

One of these lies is from chieftains that tell you’ll be better off working in an open workspace--i.e. thrown into a corporate bullpen.

Oh, by the way, vacate your office by Friday!

Sure there are a plethora of benefits to having common spaces to share ideas and open up communications—and these should be plentiful and stocked with comfy sofas, energy-inducing munchables, and ample white boards and tech gear to facilitate collaboration.

But when the pendulum swings all the way to the other side, and your personal office space become a hoteling situation, you know you are losing out to penny-pinching executives, who want to save on leasing office space, furniture, and the like in order to boost their personal bonuses at the end of the year. 

Just ask yourself:

- Do people need privacy to handle sensitive personnel, budget, contracting, and strategic planning and execution issues (as well as occasional family or personal issues—we are all human)?

- Do you need time to close the door for some quiet time to think, innovate, and catch up on work?

- Is there a genuine human need to have a place to put your work and personal things to be productive and comfortable?

The truth is that people need and deserve a balanced work environment—one where people can move healthily between closed and open spaces, individual work and teamwork, privacy and sharing, creativity and productivity, individualism and conformity, comfort and cost-savings. 

Anyone that tells you that people work better in a fully open environment where you have to book up a desk and computer is selling you on short-term organizational cost-savings at the expense of longer-term human capital satisfaction and productivity.

Next time, a “leader” tries to convince you of the merits of your not having a professional workspace, desk, computer, and so on—ask yourself whether you want to work in a Motel 6 every day or for a stable organization that values and invests in it people. 

An appropriate blended environment of open and closed work spaces, where it shows that you are empowered and valued is a career, and not just a job;-)

(Source Photo: here with attribution to epochgraphics)
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November 19, 2013

Nasty Flu Shot

I took my daughter for a flu shot last evening. 

We went through the typical drawn-out paperwork and long wait to get something so routine. 

When the medical practitioner finally arrived with the flu shot, there was a little baggy with all the acoutrements including alcohol wipe, band-aid, cotton, etc. 

As the lady starts taking out the items to get ready for giving the shot, she drops the cotton on the floor. 

She picks it up quickly, and pretending we didn't see, she quickly throws it back on the medical tray. 

Now I am watching...

She open the band-aid and places it at the ready on the side.

Then she get the syringe AND the cotton that had just fallen on the floor, ready in hand. 

As she is about to give the shot, I say, "You're not going to use the cotton on my daughter that just fell on the floor, are you?"

Her eyes look askance and she throws the cotton back down on the tray, and says, "Oh, of course not."

I spoke with my daughter afterwards about this as it was hard to understand how a medical practitioner could on one hand, be administering a helpful medicine to a patient, and at the same time, was about to use a dirty cotton on the wound afterwards.

What happened to people actually caring about people and taking pride in the jobs they do, rather than just being in it for the paycheck only?

(Source Photo: here with attribution to Sun Dazed)
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August 7, 2012

Being Yourself Is a Full-Time Job

There is a saying that "When the going gets tough, the tough get going." 


But over time and a level of professional maturity, I've learned that rather than act, there are times when the more prudent thing is too hold your tongue and your will to take immediate action.

In the Revolutionary War, they said, "Don't fire until you see the whites of their eyes."

Back then, the strategy was employed to conserve ammunition, and today, similarly, it is way to preserve relationships and manage conflicts.

Indeed, sometimes, it's harder to do nothing than to do something--when we are charged up in the moment, it takes a strong leader to keep their head--and hold back the troops and the potential ensuing fire--and instead focus on keeping the peace and finding a genuine resolution to tough and perhaps persistent problems.

An important exception is when ethics and social justice is involved then everyone must find their inner voice and speak up for what is right--that is not the time for a wait and see approach.

The lesson for me is that while it can be challenging to at times hold your fire, and at other times to find your inner voice and speak out--this is where sound judgment and willpower come into play.

In this light, I said to my daughter that "It is sometimes hard just to be yourself." To which she replied wisely, "yeah, and it's a full-time job too." ;-)

She's right--we have to be ourselves and follow our conscience all the time--whether it means taking the shot or holding our fire.

(Source Photo: here with attribution to Oh Candy)

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March 15, 2009

Leadership Should Integrate Spirituality and Mission

I remember learning in religious day school that people are half spiritual beings and half animal and that it was a person’s duty (or test in life) to imbue the carnal part of our existence with spirituality.

It was nice to see a book today that brought this topic home; it is called “G-d is My CEO” by Larry Julian.

The premise of the book is that “we usually want to do the right thing, but often succumb to the short-term, bottom line demands of daily business life.”

Julian states: “The bottom line had become their G-d. It was insatiable. No matter how hard they worked, it was never enough, nor would it ever be enough.”

As I see it, people have two faces (or more) and one is their weekend persona that is family and G-dly oriented and the other is the one for the rest of the week—for business—that is driven by materialism, accomplishment, and desire for personal success.

This is where the test of true leadership comes into play.

We can and must do better in our business lives by “doing the right thing regardless of the outcome” and “expanding the definition of success from making money to making a difference.”

BUT, BUT, BUT…

We’re all experts at making excuses, why we need to be successful in business, achieve results, make lots of money, get the next promotion (and the next and the next) and that “the end justifies the means; you get to the outcome regardless of how you accomplish it”!

In Information Technology, it’s no different than in any other business function. It’s a competitive environment and most of the time, people’s raw ambitions are somewhat obscured (but still operating there) and occasionally you see the worst come out in people—not working together (like system operating in stovepipes), or worse criticizing, bad-mouthing, and even back stabbing.

As a CIO or CTO, we must rise above this and lead by a different set of principles. To this end, I like the “Servant Leadership” doctrine put forward by Julian.

In short, the servant leader, leads by example and puts people first and in essence, spiritually elevates the baser ambitions of people.

The servant leader is “one who serves others, not one who uses others. He/she “serves employees so they can serve others.”

“When we [as leaders] serve others, we help them succeed” and thereby we can accomplish the mission even better than pure individual greed ever could.

WOW!

The CIO/CTO can lead people, modernize and transform the enterprise with innovation and technology, to accomplish the mission better than ever and we can do it by integrating spirituality and kindness to people into what we do every day in our working lives.

Unfortunately, IT organizations are often run not by elevating people and making them significant, but instead by running them into the ground. The mission is demanding the latest and greatest to stay competitive. The technology is changing rapidly. IT specialists are challenged to keep up with training on new hardware, programming languages, systems development and project management techniques, best practice frameworks, and so forth, The Help Desk and Desktop support people are routinely yelled at by the customers. Security and privacy issues are a constant threat to operations. IT is denigrated as a support function, whose people don’t understand the business; IT is viewed as a utility and it’s people often pushed out for outsourcing.

Truly, in this type of demanding and challenging environment, it is tough for any IT organization and its people to maintain their dignity and spirituality. But that is precisely where the CIO/CTO must lead and demonstrate humanity and care for people. The true IT leader will impose structures to create order out of chaos and in so doing elevate people as the critical asset they truly are to the organization.

Here’s some ways we can do this:

  1. Treat all employees with respect and dignity by representing their interests in the organization, as well as abiding by at the very least minimal standards of professionalism and courtesy
  2. Partner with the business so that it’s not us versus them, but just one big US.
  3. Develop a meaningful architecture plan and sound IT governance so everyone understands the way ahead and is working off the “same sheet of music.”
  4. Manage business expectations—don’t overpromise and under deliver, which leads to frustration and anger; instead set challenging but attainable goals.
  5. Filter requirements through a “single belly button” of seasoned business liaisons, so that the rank and file employees aren’t mistreated for doing their sincere best.
  6. Provide training and tools for people to do their jobs and stay current and understand not only the technology, but the business.

Through these and other servant leader examples, we can integrate our spiritual and material lives and be the types of leaders that not only deliver, but that we can really be proud to be.


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