Showing posts with label Problem-solving. Show all posts
Showing posts with label Problem-solving. Show all posts

August 16, 2022

Pretty Brilliant Accessibility

Wow, that's pretty brilliant. 

Stairs and ramp in one.

Love thinking of those with disabilities as part of what we do!  ;-)

(Source Photo: Facebook) 


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December 11, 2021

Dancing on the Head of a Pin

Please see my new article in The Times of Israel called "Dancing on the Head of a Pin."
We’re all different, and we all have something to say and contribute to solve life’s challenges. While some of us may think that they are better than others, the reality is that we are all human, fallible, and subject to life’s circumstance and G-d’s mighty hand. However, too often, we let ego get in the way, and instead of taking on the huge, almost insurmountable challenges that we face, we end up fighting about who’s in charge and who gets the credit.
As we face the daunting challenges confronting America, Israel, and the world, we need effective “servant-leaders,” who are guided by a genuine moral compass and faith in G-d to take well-reasoned actions and not to punt the problems down the political road. Real leadership means leaving your ego at the door; it means self-sacrifice, compassion, creative thinking, and bold problem-solving. Big challenges can be dealt with, but we’ve got to have the right measure of ourselves, strength of character, and unity of purpose to finally overcome them.

(Credit Photo: Andy Blumenthal)


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July 4, 2021

A Practical Approach to Peace in the Middle East

Please see my new article in The Times of Israel called "A Practical Approach to Peace in the Middle East."

The question then is why? What is so intractable about the Israel-Palestinian conflict that no one seems to be able to solve it and that it has become virtually the Holy Grail of world issues on which if only we could solve it then everything else would-be nirvana. The conflict has been blamed for everything from the endless Palestinian refugee situation to Soviet aggression and expansion during the Cold War, the oil embargo of 1973, the rise and proliferation of Islamic terrorism, and countless other of the world’s ills. Anyone who even contributes to Middle East Peace like Menachem Begin and Anwar Sadat and Yitzhak Rabin and Yasser Arafat win the Noble Peace Prize, and that’s without there being a full and final solution!
I am certain that Israel’s willingness to negotiate and even to make painful compromises for peace has been far more prevalent, far-reaching, and consistent over time—whether in Oslo, Camp David, or Taba. In the meantime, Israel and the Palestinians continue to “take the risks” and remain in a perpetual state of sometimes active and more often passive war that is fought by Israel through military control and incremental settlement expansion and by the Palestinians through terrorism and their pursuit of the demographic population time bomb. When it comes to achieving peace, perhaps the wisdom of the ages applies here: “the short road is long”—there are no shortcuts to serious negotiation and compromise—and “the long road is short”—eventually, a solution for peace will be found even if for now it tragically and painfully evades us all.

(Credit Photo: Andy Blumenthal)

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February 1, 2021

Ship in a Bottle


How do they get that ship in a bottle?

Build the ship inside the bottle or blow the glass and shape it around the ship.

Sort of like the chicken and the egg dilemma.

What came first? I dunno! 

Someone get me out of these circular, mind-numbing Catch-22s!  ;-)

(Credit Photo: Andy Blumenthal) 


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January 26, 2021

Flintstones Car(-Like)


Why do all the mechanic shops seem to have a car, like in this photo, lying around. 

Sort of reminds me of The Flintstones Car (from the TV Show originally aired in 60s).

No motor or anything; you would just stick your feet out the bottom and you would run while in the car. 

Stone Age answer to the need for an automobile. 

Hey whatever works and no need to recreate the wheel either.  ;-)

(Credit Photo: Andy Blumenthal)


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February 23, 2020

Innovation: Finding The 3rd Alternative

There are two quotes on innovation that I came across recently that I liked and wanted to share:

The first by David Ben-Gurion:
If an expert says it can't be done, get another expert. 

The second by Shimon Peres:
When you have two alternatives, the first thing you have to do is to look for the third that you didn't think about, that doesn't exist.

Both of these smart thinkers understood that solutions and innovation means breaking previous paradigms and thinking outside the box.

They got it absolutely right! ;-)

(Credit Photo: Andy Blumenthal)

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December 3, 2019

Two Things To Know

There are two things to know.
  • Know-how:  That's knowing how to do things yourself.
  • Know-who:  That's knowing who to go to to get everything else done. 

None of us is perfect.

We each have strengths and weaknesses.

No one has all the answers--despite some big egos out there!

That's why we all need each other.

Knowledge is great, but networking magnifies your potential many times over.

These are two things you definitely want to know. ;-)

(Credit Photo: Andy Blumenthal)
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November 12, 2019

Spider Man D.C.

This so reminded me of...
Spider Man, Spider Man, Does Whatever A Spider Can.

Veterans Day must be a great day to get your windows washed. 

Or to spin a web of intricate proportions in D.C. politics. 

Either way aside from the windows, what of significance is actually getting resolved in our partisan capital?

(Credit Photo: Andy Blumenthal)
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November 4, 2019

Prevent Problems From Becoming Crises

I heard this saying and thought it was good:

Problems that are left unattended have a habit of becoming crises. 

I suppose problems exist for us to confront and deal with them, so we can grow ourselves. 

- There is no running from problems.

- There is no hiding from problems.

Problems can follow you with better than laser-guided GPS and they will find you out.  

The only option is it face the challenge head-on and the earlier and more productively the better. ;-)

(Credit Photo: Andy Blumenthal)
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September 27, 2019

That Decisive Qualitative Edge

So I am reading this book called "Israel's Edge."

It's basically about their elite genius program, "Talpiot," in the Israel Defense Forces (IDF).  

Each year the program accepts only the top 50 out of 100,000 graduating high school students for a 9-year commitment. 

There are the mathematicians, physicists, and computer scientists that help give the IDF the cutting edge in military R&D and other innovations. 

These are the brain trust behind Israel's Iron Dome missile defense system and Trophy tank active protection system and many more both military and industrial advances. 

This program was born after the almost disastrous 1973 Yom Kippur War where Israel misjudged the intelligence and the advances in their enemies capability and almost lost the war. 

I like the philosophy of General Yitzhak Ben-Israel who understands the importance of challenging the status quo and looking differently at critical situations and avoiding confirmation bias:
My method is not to look for supporting evidence. I look for refuting evidence...you see one white swan, then a second, third, fourth, fifth, and sixth. You still can't conclude that all swans are white...nature builds us to be inductive, to make generalizations from past experience...this standard way of scientific thinking can be limiting and destructive."
Instead we must be continuously curious, think outside the box, be creative, and innovate. 

Especially, where we don't have a quantitative advantage like with Israel surrounded by many enemies, then we must rely on a very sharp qualitative edge. ;-)

(Credit Photo: Andy Blumenthal) 
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June 24, 2019

The Goal is Automagically

Wow, I couldn't believe that this is a real word.

Automagically.

I thought my colleague was using it as a gag. 

But when I asked Dr. Google, there it was. 

Automagically - Automatically + Magical

It refers to the use of computer automation and how when well-implemented it seems almost like the process is magical, ingenious, and oh, so easy. 

So this is the goal for us that all our processes and efforts should be poof--automagically done and  there it is! ;-)

(Source Photo: Andy Blumenthal)
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June 14, 2019

Leading Change

I heard a great presentation on change management.

Some highlights I really liked:

- U.S. Army War College in developing high performance leaders seeks to develop competency to operate in an "VUCA" environment:

Volatile
Uncertain
Complex
Ambigious

- The key is NOT to get "emotionally/amygdala hijacked" where our "reptilian brain" in response to threats jumps to:

Fight, Flight, or Freeze

- Instead, we need to manage change methodically as "transitions" (which are personal and emotional) so that we understand that:

Every Ending is a New Beginning

(G-d does not close one door without opening a new one for us.)

-  When one thing in life comes to an end, this is where there is enormous potential for growth in:

The Reinvention of Ourselves

Release the emotions and be ready to move on!

- In short, it can be difficult to accept change unless we realize that:

Problems = Opportunities

And this is the critical place where we can try new things and learn and grow. 

(Source Photo: Andy Blumenthal)
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April 9, 2019

Solving Computer Problems

Funny T-Shirt on solving computer problems:

Does it work?

Did you screw with it?

Does anyone know?

Can you blame anyone else?

This little flowchart seems to capture so many issues in the office like:

- Accountability

- Problem-solving

- Doing the right thing

Oh, maybe that's a different flowchart. ;-)

(Source Photo: Andy Blumenthal)
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March 30, 2019

This Is The IT Help Desk

This was a funny true story that happened recently. 

Someone found a roach walking around their desk in the office. 

Not knowing who to call...they call the (IT) Help Desk.


Hello. What is the asset number on the device you are calling about?


Asset Number! You don't need my asset number.


Well, what is the nature of your problem?


I'll tell you what my problem is. The problem is that I have a cockroach walking around on my desk!"


Ah, do you know that you are calling the IT!!! Help Desk?


Ah, yes I do. Can you give me the number for who to call about this roach?


Ah, you are calling the wrong number. Why don't you try finding out who your facilities person is?


Facilities person! But you guys are the Help Desk! Can't you tell me how to get help to get rid of this roach? And by the way--where there is one, there are definitely more.


Ah, We don't typically handle roach problems, but thank you for calling the Help Desk. {{click}}

I know many organizations are moving to Enterprise Service Desks where you can call and get help for all sorts of issues at work. 

Even then, I wonder if the employees answering the line will be trained in who to call to get a Roach Motel or some Raid. 

Perhaps this is the next evolution of support.  ;-)

(Source Photo: Andy Blumenthal)
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March 27, 2019

Having Those Difficult Conversations

Took an interesting class recently in having difficult conversations.

These are the conversations you need to have about performance, accountability, expectations, bad news, conflict, and so on. 

Often these are the conversations we tend to avoid, because we don't know how to have them without making things worse where things get emotionally charged, people become defensive, things gets misinterpreted, and they get escalated. 

And it's even more difficult when there is a discrepancy in power between the people having the dialogue. 

But it is important to have the critical conversations in order to solve the underlying problems!

Often problems are rooted in that we judge others too quickly and erroneously, or we just don't have all the facts. 

The data points we do have get filtered, interpreted, assumptions are made, conclusions are drawn, beliefs are adopted, and actions are taken that may be wrong (reference: The Ladder of Inference by Chris Argyris).

The key to having a productive conversation is to explain the issue and the impact, acknowledge your part in the problem, describe the desired outcome for the relationship and the work, and most importantly, give space for the other person to respond.

We need to get the other person's point of view, including the data points that we may have missed or misunderstood, generate options, and agree how to solve the issue.

Unfortunately, there are times when the other person digs in and isn't open to working on or resolving the problem, in which case you may need to decide whether to grin and bear it (i.e. live with it) or leave the relationship, because it has become too unproductive and toxic. 

The instructor said it well: This is about problem-solving. But life is too short to deal with jerks!  ;-)

(Source Photo: Andy Blumenthal)
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January 20, 2019

Compromise = Winning

So this shutdown has really been an education in political dysfunction, bickering, and childish behavior. 

But when President Trump yesterday went on the air and provided a compromise solution whereby he gets funding for a 200 mile border wall/barrier and the Democrats get money for humanitarian relief at the border, high-tech sensors, and years of protection for 700,000 children that came to this country illegally (DACA) and another 300,000 for immigrants from designated countries that prevent their sage return (TPS)--it seems like everybody would come out a winner!

That's negotiation.  That's compromise.  That's diplomacy.  

When President Trump did this, I thought he really won the day, especially when the Democrats rejected his proposals and offered nothing in return or as an alternative. 

Even if the other side disagrees with the solution, they can and should offer what their version of a compromise/agreement would be and so on between the parties--this way, they can negotiate until both sides get to the magical compromise that everyone can agree to and live with. 

What I learned from this is that regardless of your political leanings, the side that shows flexibility and compromise and the desire to get something done, is the side that wins the argument, period. 

Those that want it all or are simply obstructionist and haters are the big losers in the debate. 

(Source Photo: Andy Blumenthal)
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December 30, 2018

Alternatives Are More Valuable Than Criticism

So one lesson of life that I have learned is about criticism. 

It's easy to criticize, but tough to come up with real solutions. 

Criticizing someone else, does not usually provoke a good response. 

UNLESS, you can provide a bona fide better alternative in a loving way. 

It's important to solve problems and not just create new ones. 

Criticizing without an alternative just causes anxiety and frustration in the other person. 

But when you says something isn't right and why, and provide a better alternative, now the other person can see concretely what you are talking about, and they know they have options and that you are trying to help. 

No one wants to be told they are no good or their choices are no good. 

But people don't mind and perhaps may even embrace being told that there is even something better for them out there.

Don't criticize, instead give alternatives that are good for the other person. 

That's real love without being a jerk. ;-)

(Source Photo: Andy Blumenthal)
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December 16, 2018

My First Interfaith Event

So I attended my first interfaith event today at Temple Shalom in Chevy Chase, Maryland.

The first lady that I spoke to said that she wasn't any one religion.  

When I asked more about this, she said:
The core to all religions is Rachamim (mercy, compassion) and Ahavah (love).

Pictured above are the table seating cards that directed people to sit next to people of other religions:  Jewish, Muslim, Other. 

The event was led by the One America Movement, and the Director, Andrew Hanauer spoke very well about bridging what divides us. 

Here are some of the take-a-ways:

- We need to address the divisiveness, polarization, and conflict. 



- Remember that we are talking with other human beings and not with labels.

- Polarization is not just issues, but devolves into identity--"I hate your stupid face!"



- But we are all human beings (and children of G-d). 



- Republicans and Democrats each say that the other is 20% less human than they are. 

- We all have our own "facts":  My facts vs. Your Facts. 

- We attribute good that happens to us as being because of "us," but bad that happens to us because of "them."

- Similarly, we believe that we act out of love, but they act out of hate--and:

- We interpret threats to our viewpoints (political and otherwise), as threats to our groups and to ourselves. 

- Try to remove binary thinking (right and wrong, left and right, etc.), critique your own point of view, and share doubts


- Reconciliation:  If we can cross the divide, have open dialogue, and positive interactions with each others, and develop cross-cutting identities then we will make it easier to counter divisive narratives, solve problems, and reduce violence. 



(Source Photos: Andy Blumenthal)
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November 8, 2018

Think Back, Think Forward

So yesterday I attended a colleagues's leadership program graduation. 

There were about 20 people in the graduating class. 

One thing that I liked was that when they called up each person to shake hands and get their diplomas, each graduate was given the opportunity to say a few words. 

It was amazing to me how 20 people could give a thank you, what I learned, and what I will do with it speech in 20 completely different ways. 

20 people, 20 personalities, 20 ways of thinking and saying something. 

We really are all the similar to and different from one anther at the same time!

I remember one graduate in particular.

He talked about how the leadership program challenged him, and he said:
It made me think back, and it made me think forward. 

I loved that!

This is really what learning is all about. 

Reflecting back and using that to think forward--how to apply it, how to shape it, and how to innovate from it.

Thinking forward starts with thinking back to where we came from and all the lessons learned in our lives. 

It all starts at the beginning and it goes forward from there. ;-)

(Source Photo: Andy Blumenthal)
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November 7, 2018

Bills, Health, and Purpose

So I wanted to share some wisdom from one of my best friends. 

He was telling me about some of life's stresses at work, home, etc., and he said even though every looks forward to retirement "one day," the problems don't go away. 

He mentioned some examples of people he knows that retired relatively young and with a pension.

Nevertheless, he said:
They still worry about bills, about health, and mostly about purpose!

And even though they don't have the day-to-day grind in the office, he said:
Their own stress is as real to them as mine is to me.

I couldn't help reflecting on his words and thinking how smart this was. 

No one has it all!

Everyone is this world has fears, worries, and problems. 

And you know what?  It's okay.  

Life is about us confronting what seems unconfrontable and becoming better human beings because we did. ;-)

(Source Photo: Andy Blumenthal)
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