Showing posts with label Problem Resolution. Show all posts
Showing posts with label Problem Resolution. Show all posts

January 8, 2020

Ballistic Missile Attack A Sham

I think that the Iranian ballistic missile attack on the American bases in Iraq was basically a sham and done in such a way, thank G-d, as to inflict minimal damage and causalities.
  • The Iranians needed to make a show that they were getting revenge on the United States to appease their radical terrorist base for the killing of arch terrorist, General Soleimani.
  • President Trump had already threatened 52 Iranian sites if they retaliated.
  • Iran choose a very limited response hitting 2 military bases in Iraq --10 missiles striking one base, 1 missile striking another, and 4 missiles (26%) that failed!
  • There were no American causalities!
The Iranians are smart not to provoke the U.S. any further.

They may just have dodged a VERY BIG hit on their military. 

The matter of weapons of mass destruction in the hands of the Ayatollahs remains an outstanding issue that MUST BE resolved once and for all even as we hope and pray for peace and security to prevail for the long term. ;-)

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November 4, 2019

Prevent Problems From Becoming Crises

I heard this saying and thought it was good:

Problems that are left unattended have a habit of becoming crises. 

I suppose problems exist for us to confront and deal with them, so we can grow ourselves. 

- There is no running from problems.

- There is no hiding from problems.

Problems can follow you with better than laser-guided GPS and they will find you out.  

The only option is it face the challenge head-on and the earlier and more productively the better. ;-)

(Credit Photo: Andy Blumenthal)
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January 9, 2019

Government Shutdown or Middle East Peace

Please see my new article in The Times of Israel, called "Government Shutdown or Middle East Peace."
"It is day 19 of this p-r-o-l-o-n-g-e-d Federal Government Shutdown. Having plenty of time on my hands today, I am debating which is actually easier to solve--the government shutdown or peace in the Middle East."

We may have to wait for the Messiah for both of these to be peaceful resolved. ;-)

(Source Photo: Andy Blumenthal)
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November 8, 2017

It's All In The Interpretation

So a friend sent me this hilarious spoof about automatic transmissions, and it goes something like this...

A guy calls up the car service hotline and asks for help with his car.

What's the matter?

Well the car works perfectly in the daytime, but it refuses to drive at night. 

The lady on the customer service line is baffled.

Then he explains:

- During the daytime, I just put the car into "daytime" (D) mode, and it drives fine.

- But then at night, I put it into the "nighttime" (N) mode, and it doesn't move.

- What's worse yet, when another car tried to jump ahead of him, he puts the transmission into "race" (R) mode, and he ends up hitting the car behind him!

At this point, the customer service representative is completely cracking up laughing. 

Apparently not everyone has the same notion of "drive" (D), "neutral" (N), and "reverse" (R)--and frankly, maybe we shouldn't take so much in life for granted.  ;-)

(Source Photo: here with attribution to AliExpress)
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March 19, 2015

What Type Of IT Error Was That?

So true story...

One of my collegues was giving me a status on an IT problem in the office. 

With a very straight face, he goes, "Yeah, it was an I.D. 10 T error!"

I'm just looking at him with a sort of blank face (I must have been emanating something like, "What are you talking about Willis?")

And he repeats, "An I.D. 10 T error...uh?"

Ok, one more time, I haven't had my coffee yet.

So he goes dotting his head, "What you haven't heard about an I.D. 10 T error?"

"All right, you got me...What is an I.D. 10 T error."

And as I'm saying it out loud and visioning it on paper, his little joke is out of the box.

Hey cut me some slack, I'm a Jewish kid from the Bronx and so I innocently say, "An IDIOT Error?"

Now he's nodding his head up and down in excitement, "An end user--IDIOT--error!"

And he starts laughing his head off. 

Ok boys and girls in IT...rule #16 of office etiquette, please don't call the end-users, idiots.

Back to customer service (and sensitivity) training for some of the jokesters on the team... ;-)
(Source Photo: Andy Blumenthal)
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March 11, 2011

Power To The People




From potholes to garbage, broken street lights to vandalism...we want to get our community problems resolved.
There is a good-looking application called "SeeClickFix" for connecting people and government to point out problems and get them fixed, fast.
It works with iPhone, Droids, and Blackberries; integrates with Facebook and Twitter; and has dashboard reporting and alerts, as well as emails notifications to provide acknowledgements and status updates on issues.
Built on the Open311 model, which provides APIs to existing internal systems and processes, so citizens report non-emergency issues to government based on standardized, open-access, and interoperable systems.
Open 311 describes how it works:
"Using a mobile device or a computer, someone can enter information (ideally with a photo) about a problem...This report is then routed to the relevant authority to address...this information is available for anyone to see and...contribute more information...By making the information public, it provides transparency and accountability for those responsible for the problem."
According to an article, iCitizen, in Fast Company (December 2010-January 2011), reported problems from citizen's smartphones or computers can even be routed straight to dashboard computers on public works trucks, "meaning a click in the morning can lead to a repair in the afternoon."
Ok, this may still be more vision than reality at this time, but it is a noble vision, indeed!
This is an evolution from 311 phones systems in many cities which are one way communications from individuals calling into government call centers and then waiting, waiting, waiting to see if the problem gets resolved to instead applications like SeeClickFix as a highly visible cloud solution where many people can openly exchange information over the Internet on public issues--providing more information, even potentially rating and ranking them (i.e. helping set public priorities for allocating limited public resources to community problems).
This can even be coupled with suggestion platforms such as IdeaScale for crowd-sourced citizen input into urban planning and community health, safety, and livability issues.
As part of its Apps for Democracy contest, DC awarded a prize and grant for the development of FIxMyCityDC, a web-based application for submitting service requests, checking status by interactive maps, along with the option of the user getting a call when the problem is resolved.
This is huge progress from the prior endlessly annoying call centers and their Interactive Voice Response Units that previously took callers through a maze of pre-recorded numeric options that more-often than not ended in the users abandoning the call and service requests going unfilled.
This is a far better model of information sharing, collaboration and transparency to solve real everyday problems in our communities, and a great example of the power of e-Government.

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December 3, 2009

Federal Computer Week - Discussion of ITIL and EA

Services listed under ITIL and enterprise architecture models are
different in nature, said Andy Blumenthal, chief technology officer at
the Bureau of Alcohol, Tobacco, Firearms and Explosives, who did not
speak on behalf of the agency.

“When we talk about services in an EA context, we refer to those that
are used for mission and business purposes,” he said. “In contrast,
ITIL-type services are underlying support functions to the customer,
such as problem identification and resolution. An example of an EA
service versus an ITIL service would be a document management solution
versus a help desk or network management function.”

...

“Traditionally, architecture efforts have been notorious for being an
ivory-tower effort that results in shelfware,” Blumenthal said. ITIL
proponents also tend to be squirreled away in data centers and not
inclined to consult with architects.

A cultural shift is necessary, Blumenthal said. Enterprise architects
in particular must become more user-oriented if they’re going to stay
relevant in a changing technology environment, he added.

To read the entire article go to:
http://fcw.com/articles/2009/12/07/comparing-ea-and-itil.aspx


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