Showing posts with label Problem Employees. Show all posts
Showing posts with label Problem Employees. Show all posts

February 13, 2017

Off The Charts

We all know people that seem to be conflict prone--they seem to have a tendency to get into it with others at work, socially, in the family, or wherever. 

Is it that they are abnormal or bad people?

Certainly many, if not most people, want to stand out in some fashion or form.

As the shirt says:
"Being normal is boring."
We all want to be a little different or special.

If we're the same as the other 7.5 billion people out there, it's hard to feel that our lives are truly meaningful. 

Yet, being different or abnormal can be a good thing or a bad thing. 

Usually, you can be distinct in your combination of attributes within 1-3 standard deviations around the mean (average) and still be in the range of normal. 

1, 2, and 3 standard deviations equate to 68%, 95%, and 99.7% of the values in a normal bell shaped curve. 

So you can be different and still be considered normal.

The problem usually arises when you are off the charts deviant--and then you become "abnormal." 

Is abnormal a bad thing?

Not necessarily, but generally extremes of anything can tend to become problems. 

For example, you can fall somewhere in between very generous and very thrifty, but when you go to the extremes of giving it all away or being a miser then that's usually considered problematic. 

Similarly, you can be curious or indifferent and either of those may be okay, but at the extremes, if you become intrusive or apathetic then that's a problem. 

So most of the people we deal with are normal in most senses of the word, although they may have traits that take them to the extreme and which can cause conflict or harm. 

Others may have many traits that are extreme and they have severe difficulty functioning at all with other people--they are seriously off the charts. 

Perhaps, that's where healthcare professionals come in to assist with things like psychotherapy and behavioral modification (or even medications) to help people.

Being completely average is boring, but being off the charts can be dangerous to others who try to be themselves yet also constructively and humanely go along and get along. ;-)

(Source Photo: Andy Blumenthal)
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June 18, 2015

Ready To Explode

So have you ever had to deal with someone at work and they are NOT exactly acting the consummate professional?

They may be volatile, angry, raising their voice, intransigent, threatening, acting the a*s, maybe even a little meshuga.

Yeah, unfortunately it happens (although it absolutely shouldn't)!  

People have crap going on in the office, at home, and sometimes they come in and they just can't cope.  

G-d forbid, they should never really "go postal" as in real violence--but you never really know what you are going to be dealing with. 

One colleague said some people are just "hypervolic"--a new word for someone who is excessive, over the top, and emotionally volcanic!

Yikes--scary enough. 

Another colleague I know who is excellent with people and has decades of experience dealing with a cast of characters told me, "I just look at everyone as a bomb ready to go off."

Ugh, not exactly how I would want to perceive people around me, but the point is well taken--you never know (and you can almost hear the ticking now). 

With some people we sort of know from dealing with them that they have some marbles loose, and while others may appear calm, cool, and collected on the outside, on the inside they may be a volcano ready to blow. 

Heck, you can't read everyone right and even if you do, you can try to calm them down, listen to them, work with them, talk sense to them, suggest some counseling or other outside assistance, but even then they may go off the deep end. 

Lots of personalities out there, lots of people with problems and stresses, and sometimes we in our best intentions may make mistakes or unknowingly say the wrong thing and it only inflames the situation.

Of course hopefully, calmer heads will prevail, professionalism will take front seat, and people will get some perspective and do the right thing...chill man!

But also keep in mind what my colleagues said, some people may  just be ready to go explode--like a volcano--and we need to be ready for that too. 

How do you prepare for this?

Yeah, I don't remember them covering that subject in leadership training--maybe with the exception of listen, show empathy, and if worst comes to worst you can either head for the exits to get away or shelter in place before the human stress bomb goes big boom! ;-)

(Source Photo: here with attribution to Camilo Rueda Lopez)
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October 31, 2014

Draining Our Life Force

Here's a photo I snapped of one of the Fantastic Four (superheroes).

He's telling the evil Galactus, who drains planets of their life's energy, to "Stop!"

He yells at Galactus, "You have facilitated the Corporate Fascist Agenda long enough."

I think we all know a Galactus (or two)!

In every company and agency...there are individuals that seem to literally suck the creativity, problem solving, and life force from the bowels of the organization. 

They complain incessantly, make excuses for their lack of support and contribution, erect obstacles to progress, and needlessly put down other people's ideas and contributions.

These Galactuses facilitate their own or a corporate agenda in order to raise their stature, power, and purse.

They can be--almost G-d like figures in the organization that are feared and cowed to--but in the long term it's counterproductive to enslave humanity to them.

You can be like the Fantastic Four, who recognizes problem people and calls them out for bad behavior--you can be part of changing the culture from a BIG VILIAN negative to a SUPERHERO positive.

It starts, like in the comic--by identifying their personal agendas and bad behaviors and telling them to stop as well as by working with or around them to facilitate progress.

Galactus, you are finished! ;-)

(Source Photo: Andy Blumenthal)
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August 4, 2013

Will You Be Missed?

There's a question everyone always ask themselves--when they are gone from an organization will they be missed?

We all tell ourselves that we are irreplaceable--when we leave everything will fall apart, that "then they will be sorry," and maybe they will finally appreciate us.

But when calmer heads prevail, we sort of know the truth that we are all indeed replaceable--there are others just waiting in the wings to swoop in for a chance to do our job and perhaps better than we ourselves did it. 

But won't we be missed? They'll be a party, cards, well wishes, maybe even gifts, and people will say how much they will miss us, but then when we are gone--24, 48, 72 hours later--does anyone really care? 

If we left things in disarray and without a succession plan--we kept it all in our head waiting for the day to show them all--then there will be a period that may not be so pretty for the others taking on the responsibilities we are leaving behind.  

However, someone who would do that to the organization and their fellow employees, you may ask what good were they really anyway? 

For the most part, when people leave, I think there is a transition period for people to adjust to change--this is normal, and then after that people go on thinking about life afterwards.

- What new opportunities are there for them? In a crude way, some may even think that there is now one less person for them to have to climb over to advance. With someone leaving, one can say even that their power flows back and is dispersed to the others in the organization to "pick up the baton," influence and lead. 

- Some may realize that the problems the person brought to the organization (and everyone brings a mixed bag--both good and bad), have now left with them. Were they entrenched in the current ways of doing things and naysayers to any sort of change? Did they have an ego and a sense of entitlement after serving for years? Had they become stale and fallen behind the times in terms of best practices, new technologies, and so on?

- Others can look forward to new people and "fresh blood" coming in--reinvigorating the organization, bringing in new perspectives, fresh ideas, or as they say, "mix it up a little," shake the limbs, ask questions of the status quo--of course, you never really know about a new person, until the marriage equivalent of "you wake up with them in the morning"--you see how they actually perform on the job, in the culture, with the people. 

Sure, there are some special people that are practically irreplaceable, because they are such visionaries, innovators, and leaders of people--that they are truly one in ten million. Steve Jobs is one of those that come to mind. These are the exceptions, not the rule. 

For most people, we give to the organization and provide value--some people thrive for years or decades. It is individualistic and depends on many factors but especially the person to job fit and the person to organization fit. Factors that are in some ways quantifiable based on knowledge, skills, and abilities, but also depends on personality, culture, style, adaptability, motives, and many more things. 

When a person is a good or great fit--there is almost nothing better for them and the organization then a long and productive marriage of the two!

But when the fit is bad--then it is bad for the person and the organization--there can be poor productivity, negative interrelationships, and bitter feelings. 

Depending on the situation and fit...Often we wished people stayed longer and could keep giving their gift. Sometimes people know when the tea leaves are telling them to move on and the fit is no longer right. And still other times, some people overstay their visit and thereby do more harm then good. 

How will people see you when it your time to leave? You want to be missed for all the right reasons. ;-)

(Source Photo: here with attribution to Bernt Rostad)
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