Showing posts with label Obstacle. Show all posts
Showing posts with label Obstacle. Show all posts

July 18, 2017

How Stupid Can Metro Be

While Metro has been touting its Get Back to Good ("Back2Good") plan and campaign, unfortunately, it is still continuing to mess up big and stupid. 

Part of Metro's hailed upgrades is to the new 7000-series trains. 

They look better than the old crappy and filthed up train cars from before--including the extremely worn and ripped icky orange seats and carpets.

In that respect, the stainless and more modern-looking replacement trains are most welcome.

However, check out the negligent and hazardous middle doors on many of these train cars. 

Do you see the absolutely stupid handle bars that jut out into the oft busy entry-exit passenger doors. 

Yesterday, I got caught in a mob racing out of one of the train cars, and my upper thigh got danged and good on these ridiculous and reckless handlebars in the doorway!

Who would put these jutting out into a doorframe???

Anyway, my leg is red, swollen, painful, and I am limping good from this. 

Hey, is there a good personal injury lawyer out there on the web that works on commission (lol, I think)?

I am so grateful to G-d if this doesn't end up messing with my hip replacement. 

What is it about Metro that they just seem to act brainless with the basics. 

This was supposed to the year of getting back to track safety and train reliability (getting the trains on time), but I guessed they seriously missed the train safety part!

Oh by the way, the reliability isn't all that "good" either (forget great...they gave up on that a while ago)!  ;-)

(Source Photo: Andy Blumenthal)
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May 6, 2016

Agile Processes As An Enabler

So something that I've learned is that processes can be an enabler or a hinderance to progress depending on how it's used.

On one hand, without a standardized and clear process where people know what they are supposed to do and when, we are likely to end up with a lot of chaos and not much getting done for the customer or organization.  

This is especially the case where tasks are complex and numerous people are involved requiring there to be solid coordination of team members, sync of activities, and clear communications.  

On the other hand, rigid processes that are so prescriptive that no one will get out of step for any rhyme or reason can be counter-productive, since this can hinder productivity, time to resolution, and customer service. 

For example, we all understand the importance of a help desk ticketing system in IT to document issues and deploy resources for resolution and measure performance. However, when customers, especially VIPs are in a bind and need help ASAP, it may not make sense to tell them to go open up a ticket first and foremost, instead of helping them to quickly get back online, and even opening the ticket for them and in parallel or as we get to it afterwards. 

Process should be an enabler and not obstacle to progress. Process should be followed under normal circumstances, but rigidly adhering to processes without adapting to conditions on the ground risks being out of step with the needs of the organization and a customer service model. 

(Source Photo: Andy Blumenthal)
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