Showing posts with label Knowledge Portal. Show all posts
Showing posts with label Knowledge Portal. Show all posts

July 25, 2007

Make It Accessible - Rule of Thumb #5

Finally, Rule #5 is make it accessible.

EA information is a wonderful tool, but to be valuable to the end-user it must be accessible to them when and where they need it. Therefore, you need a robust delivery mechanism for the information.

At our agency, we provide EA and governance information in multiple delivery channels. For example, the EA information is provided through a knowledge portal on our website as well as through printed handbooks and so on.

Our EA website homepage has our knowledge center that is the navigation mechanism to get to all product information in the repository. The information is available to users 24/7.

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