Clothing Optional

This was a funny painting in the gallery. 

A naked lady with a big colorful sun hat on. 

Be careful you don't want to get too much sun!

The painting also makes me think of the saying "The empress (or emperor) has no clothes."

The leader thinks they are wearing beautiful clothes, but the reality is they are naked in front of their subjects. 

People see when their leaders are shelling out a clouded vision, tempting them with empty (campaign) promises, or pushing ideas that don't hold water in the real world, but often people are simply too afraid to say anything.

Instead, they acknowledge the beautiful clothes or brilliant ideas that aren't there and in groupthink fashion, they fail to call out the folly for what it is, when it is. 

Naked is naked, and we should say the truth albeit with respect and in a constructive way, if we really want to make genuine collective progress. 

True--lauding or blinding following what simply isn't there and has no substance may land you a seat at the royal table, but what good is it, if you are sitting with some leaders that may be nothing more than naked idiots. ;-)

(Source Photo: Andy Blumenthal)

Clothing Optional

Fearless = Reckless

I took this photo in the Metro in Washington, D.C. 

It says, "Be Fearless."

Why?

No, it doesn't pay to be wholly fearful--and paralyzed by anxiety or indecision. 

But it is stupid to be fearless--because being fearless is being reckless. 

It's good to think about possibilities and consequences--not everything that can go right will and more often then not, as Murphy's Law teaches, whatever can go wrong often does.

Better to think about what can happen--both good and bad--how to manage the risks and how to maximize the rewards.

Have fear of heaven and of bad things--and try to make them better, where you can. 

Fearless is for those who want to be stupid, act reckless, and end up mortally wounded or prematurely dead. 

Fearsome is for those who want to confront their fears head on, manage them wisely, and make the most of the opportunities in a risk-reward managed way. ;-)

(Source Photo: Andy Blumenthal)

Fearless = Reckless

A Pushy B*tch/B*stard

I remember the funny commercials of the vacuum cleaner salesman, who when he didn't get anywhere with his pushy verbal sales tactics, he would put his foot in the door as the homeowner was trying to close the door on him.

However, pushy doesn't just get your foot crushed in the door, but typically backfires as a means of convincing anyone of anything. 

If someone says no, as a recent sexual abuse poster said, then the answer is no--an unwanted advance is not wanted, period--get it?

You can't push yourself into bed with someone non-consensually, and you can't successfully push a product or service or idea unto others who just really aren't sold--eventually they will push it right back in your hostile, pushy face. 

It's one thing to make a sound argument if/when another person is willing to hear you out, and it's another to push, push, push, and just not take a hint--not interested!

On the show, The Last Kingdom, this past week, the English priest was trying to convince the violent Danish Viking to convert to Christianity--the priest thought that it was working as he continued to work the Viking over, until suddenly, the viking stands up and thrusts a sword through the priest.

Pushiness over!

If you can make a poignant argument for something and influence things for the better by all means try, but if you are just going to act the pushy b*tch, then be ready for the fallout from a non-receptive and eventually hostile audience. ;-)

(Source Photo: Andy Blumenthal)

A Pushy B*tch/B*stard

Washington Like The Powerful Great Falls

We went to Great Falls on the Virginia side yesterday. 

It started to rain a little as we got off the highway, and so we started to turn back disappointed. 

But before we got back on the highway, the rain stopped and we continued our "Sunday Funday" trip. 

With 3 beautiful overlooks of the Potomac River--even on a cloudy, chilly Fall day--it was marvelous. 

Because of the changing weather, it wasn't too crowded and we were able to get right up on the overlooks for some spectacular views and photos. 

At one point a (rescue?) helicopter suddenly pulled up from nowhere beneath the cliffs and was like right there up close in our faces, but we had already started to pull back to the trail and I missed a cool photo that I would've like to capture. 

The current of the water is really strong at Great Falls and an average of 7 people die a year there. 

Also, sometimes there is such enormous flooding that the water crests above the high overlooks--75 feet up!--and overflows onto the park's grounds. 

We watched some climbers scampering along down on the rocks by the water (on the left) as they got close, but not too close to the water's edge. 

As I think about it, living in Washington, D.C., the capital and superpower political hotbed of the world, the symbolism of being on the edge is not lost. 

Some people wade too far and get overcome by the rising water and powerful currents, and others may be too apathetic or fearful to even get close enough to dip their toe in the muddle. 

Even for those that sincerely care and want to try to make a difference in the direction and future of where we are going--technologically and success-wise--it's water, water everywhere.

Like Great Falls, DC runs with a powerful current--a lot of it simply running nowhere, much is hidden beneath the surface, but overall with enough force to shape our country's destiny for better or for worse. ;-)

(Source Photo: Andy Blumenthal)

Washington Like The Powerful Great Falls

Getting Your Message Out With Impact

There is an old Jewish parable about the body parts arguing which is most important. 

Each makes it's case that without that part, we just couldn't function. (No jokes here now!)

But in the end, the tongue that harnesses the power of speech demonstrates that it is most important, because it is through our words that we may live or die. 

- Say the right thing--something smart and influence the masses--and you can change or even save the world.

- Say the wrong thing--something stupid, inflammatory, and damaging--and it can literally mean your or someone else's life.

From an early age, we come to recognize that communication is so important to our success. 

Hey, I need a bottle or diaper changed...please!

Or answer the (interview) questions well, and you can land yourself in the best schools and jobs and even with the best ladies. :-)

Those that succeed with communication, can we make themselves and their positions heard, understood, and accepted.

What are some common communication strategies people employ?

Well as we've all learned, it's not always the one who is the boldest, screams the loudest, or repeats themselves the most that wins the argument--although at times, that too can work when force of debate, undeterred passion, and a little crazy can hammer the points home. 

Having the best laid out and most rationale argument--some people will rightfully be influenced by logic and common sense. 

Sincerity, integrity, honesty, and appealing to people's gut and emotions--this certainly goes a long way as many people are driven by their feelings as well as their instincts and genuine character assessment of others. 

Making people confront what scares the hell out of them--fear is a big motivator for action and everyone is afraid of something and usually many things. 

Oh, of course, the religious argument that "It's what G-d wants" and there will be fire and brimstone if you don't do it that way--well reward and punishment, heaven and hell, divine justice--that certainly will move masses. 

"The pen is mightier than the sword."

For those who can effectively harness the power of their speech and intellect, the sky is the limit. ;-)

(Source Photo: Andy Blumenthal)

Getting Your Message Out With Impact

Work-Family Is A Word

This week I learned something about "work-family."

Yes, work is not family--it's your job.

But on the job we meet people that influence us, change us, and sometimes inspire us. 

Not everyone has a positive impact on us--some people we work with are bad, unbalanced, selfish, biased, and abusive--they bring their personal craziness into the office. 

But some are truly good people out there--and they leave a lasting impact. 

This week was the first time I experienced someone in my group passing away suddenly. 

She was at work Monday and Tuesday--we had talked and joked.

I remember she wore pink on Tuesday and it matched a pink stuffed animal on her desk--she looked happy or at peace. 

By early Wednesday morning, I was getting texts then calls that she had passed away (I simultaneously let my boss know). 

One day she was there in the office (and had been for some 30 years) and the next day she was gone.

But there was something special about this lady and how she interacted with the team. 

She seemed to touch people far and wide with her outreach, caring for others, joking around, and good spirit despite whatever challenges she herself may have been going through.

When she passed this week, people were in my office and the halls crying--they loved this lady, their coworker and friend.

At 9 AM, I gathered the broader team to announce her passing. "One of our own has passed." I spoke and then went around offering others to say a few words, which some surely did. 

At 10 AM, I sent a notification of the passing to the people in the entire building (and others associated).

Later in the day, there was a toast to her and more speeches from up and down the chain to remember this good lady as well as to pull together as a team to support each other.

By the next day, things had quickly moved to care for the family, packing her office things and memorializing her, as well as provisions for some grief counseling. 

[Note: I am blessed with an extraordinary high-performance team, and this passing was not only a shock but added to the intensity of the work we do and how much of it there is.]

Once we have all the funeral arrangements, then next up is sending out an broader department-wide notice--and a large attendance for her is expected. 

What I learned is that while work itself can be productive and meaningful, through doing good to others and sincere personal interactions on the job, there can be bonds formed that can have a personal impact on people and bring tears to their eyes. ;-)

(Source Photo: Andy Blumenthal)

Work-Family Is A Word

Light Up The Night

This was a beautiful piece in the New York Times today.

It was about how two sons handled the final hours with their father after he was removed from off life support.

With the prodding of one son, the father reluctantly agrees to see a Rabbi before his death, and this Rabbi describes to the dying man the meaning of his (and our) life:

"Imagine your whole life now, and for each [and every] time you did something good, imagine it as a little glow you left behind that lights a dark road stretching back in time. It's a long, long row of lights now, isn't it?"

Remembering over time, the father nods, smiles and is obviously comforted in this final hour as he sees in his mind's eye all the shinning lights for the acts of kindness that he was leaving behind. 

Isn't this what life is all about?

Every choice we make, everything we do, can have an amazing impact and leave light when before there was just darkness. 

Imitating G-d in creation, we create light separating it from the darkness out there, good from evil...we create the future. 

Our goal...light up the night. ;-)

(Source Photo: Andy Blumenthal)

Light Up The Night

Oh, Change!

What an astute comic this is about change. 

"Who wants change?"  Everyone raises their hands enthusiastically.

"Who wants to change?" Everyone has their hands and eyes down. 

I suppose that is the difference between a nice lofty but esoteric concept, and something that actually impacts us and requires our attention, resources, and hard work. 

So what sounds good for the masses in a speech or article may sound entirely different when applied to the individual. 

Who me change?  No, that's someone else's problem!

- Global warming and environmental destruction--that's coming from China now.

- Russian aggression in Ukraine, Georgia, the Baltic States--it's a European issue.

- The Arab Spring with governments being overthrown and countries destabilizing into sectarian violence--that's for The Gulf States to worry about. 

- Higher taxes to pay for social entitlements--let the very rich pay for that.

- More security and surveillance for counter-terrorism initiatives--let's just surgically target the bad guys with those. 

Let's face it--we all have a lot on our plates already and we are suckers for a good talking to about some broadly-based, fantastical future that is better, happier, healthier, and more peaceful and prosperous.

But what do you have to give up or sacrifice for this future utopia or making progress towards it...ah, that's not a message we really want to get into now, is it?

Change...it's good for the next guy and gal; let me have my cake and eat it too. ;-)

(Source Photo: here with attribution to starecat.com)

Oh, Change!

Smartphone Or Kitty Litter

Interesting...Bloomberg Businessweek ran a special anniversary issue with a countdown of the 85 most disruptive ideas (in the last 85 years), and guess where they think the smartphone fell in that?

#78!!! 

Right up there with the white board (#82) and good 'ol high frequency trading (#80).

But not as important as get this...the corporate campus (#77), the VCR (#74), Kitty Litter (#73), Singapore, literally--{Uh, and how about Israel?} (#71), bottled water (#56), High-fructose corn syrup (#48), Air Jordan sneakers (#45), Napster (#43), and junk bonds (#7).

They ranked the smartphone so low in disruption, even after giving it a two-page spread with no less than 32 "things the smartphone killed" and they probably missed a few hundred!

There is no need to list everything the smartphone does for you, because you use these functions every moment of every day. 

To most people now, the smartphone is one of their most prized possessions and they don't go anywhere without it and rarely do you see anyone not "on it." (Uh, I know more than a few people who even dropped them in the toilet!)

Honestly, Businessweek...I think you missed the significance of the smartphone big time. 

Yeah maybe Starbucks (#68) and the Pill (#9) are competitors, but not as important or disruptive as Kitty Litter...shame on you!  ;-)

(Source Photo: here with attribution to Lonely Bob)

Smartphone Or Kitty Litter

Will You Take The Next Exit Or Not?

I'm not really into the psychic stuff. 

First, I learned in Yeshiva that we are not supposed to divine the future. 

Second, I don't think we're supposed to know what we're not supposed to know--it take the edge of the challenge in life (almost like trying to gain an unfair advantage in going through life's ups and downs, which is how we learn and grow). 

Third, I think there are a lot of charlatans out there (not everyone, but a lot). 

But one idea recently, from Sylvia Brown, has got me thinking. 

The idea is that we each have Exit Points in our lives--"precise times and ways when we'll leave here and go Home again." 

Brown says we each have 5 of these exits planned in our lives--"and we can use any one of the five we want, as we go along, depending on whether or not we feel we've accomplished enough of what we wanted from this lifetime to begin with."

Thinking back to my own life, I can clearly see times when it seemed like my number was up.

Each occurrence was dramatic and looking back now, sort of surreal. 

During these exit points, I know that I was just inches from death and that G-d brought me back. 

This is where I differ from Brown, I don't think it was my choice to live or die, but I think it was a time of judgment, when G-d decided whether to let me live on (although, perhaps, I had some input as far as G-d is concerned).

The exit points are not escape hatches like from the Matrix, where we can choose to stop or "exit program," but rather times in our lives when we are given the opportunity to go on or not. 

Also, I think the decision of whether we stay or go is based in part on whether we've accomplished our mission, but also on those around us who will be impacted--that's why it takes G-d to figure out all the combinations and permutations to make the call. 

Bad things happen and people die suddenly and violently or even excruciatingly slow and painful deaths--and in other cases, people survive to die another day--we really don't know what is going to happen. 

Part of not knowing tests us--sometimes to our limits and perhaps for some even beyond (although I was taught in Yeshiva that G-d never gives us more than we can handle). 

We live, we die, and perhaps we live again i.e. through reincarnation--a mechanism of ultimate justice and learning. 

Will G-d permit us to continue as ourselves in this go around, to come back as another in a future spiral, or is it really "game over"?

I thank G-d for letting me live to continue my journey--I still have so much to learn here and now--what the future brings, only the merciful Almighty knows. ;-)

(Source Photo: Andy Blumenthal)

Will You Take The Next Exit Or Not?

Combat Tires 4 Commerical Use

I love these combat-level tires on the Polaris Sportsman All Terrain Vehicle (ATV).

These tires are non-pneumatic, never go flat, and are nearly indestructible. 

They were developed for the military to absorb combat damage, navigate difficult terrains, and take lots of impact. 

No spare needed!

Can I have these James Bond tires on my family car? ;-)

Combat Tires 4 Commerical Use

Lessons Learned From My Family By Rebecca Blumenthal

This is a moving interview with Rebecca Blumenthal.

She came to me this afternoon, spontaneously, to tell me some meaningful lessons she had gathered from some of the special members of her family.

Immediately after I heard a few of the things she had to say, I asked her if she would mind me capturing these beautiful sentiments on this short video.

I was very moved by her sincerity and thoughtfulness, and it gave me pause in my own life to appreciate these things anew from the people who have been so important in my life as well.

(Source Video: Andy Blumenthal)

Lessons Learned From My Family By Rebecca Blumenthal

The Future In Good Hands

I had the distinct honor to attend the first Washington D.C. High School Ethics Bowl at American University.

There were eight teams competing from local schools in the D.C., Maryland, and Virginia areas.

My daughter's team won 2nd place!

(Note: the trophys were identical except for the engraving of first, second, and third places.)

I was so proud to see that the schools are educating our students in ethics--both the theory and the practice.

The student teams prepared and competed using 10 case study scenarios that covered everything from oil drilling in Alaska to the death penalty. 

In lieu of the education of yesteryear that relied all too heavily on rote memorization, it was awesome instead to see the students analyzing real life scenarios, using critical thinking, debating ethical and philosophical considerations, and making policy recommendations. 

The students were sensitive to and discussed the impact of things like income inequality on college admission testing, the environmental effects of offshore drilling versus the importance of energy independence, the influence of race of criminal sentencing, and the moral implications of the Red Cross teaching first aid to named terrorist groups like the Taliban. 

I was truly impressed at how these high school students worked together as a team, developed their positions, and presented them to the moderator, judges and audience--and they did it in a way that could inspire how we all discuss, vet, and decide on issues in our organizations today.

- They didn't yell (except a few that were truly passionate about their positions and raised their voices in the moment), instead they maturely and professionally discussed the issues.

- They didn't get personal with each other--no insults, put-downs, digs, or other swipes (with the exception of when one team member called his opponents in a good natured gest, "the rivals"), instead they leveraged the diversity of their members to strengthen their evaluation of the issues.

- They didn't push an agenda in a winner takes all approach--instead they evaluated the positions of the competing teams, acknowledged good points, and refined their own positions accordingly to come up with even better proposals. 

- They didn't walk away from the debate bitter--but instead not only shook hands with their opponents, but I actually heard them exchange appreciation of how good each other did and what they respected about each other.

I'll tell you, these kids--young adults--taught me something about ethics, teamwork, critical thinking, presentation, and debate, and I truly valued it and actually am enthusiastic about this next generation coming up behind us to take the reins. 

With the many challenges facing us, we need these smart and committed kids to carry the flag forward--from what I saw today, there is indeed hope with our children. ;-)

(Source Photo: Andy Blumenthal)

The Future In Good Hands

Out-Tech The Competition

Talking with my daugter today, I learned that times have changed for our children and I realized for us as well.

It used to be that kids would work hard to out-dress each other--who has the coolest outfit, the shiniest shoes, even the best piercing, but now tech is outgunning fashion. 

In my daughter's school, she says it's no longer about clothes, but about tech devices--who has the latest iPhone 5, the iPad Mini, the thinnest laptop, the coolest apps, and so on. 

How you dress today is less important than what technology you use!

For us adults, this message was brought home by an article in Federal Times (5 Nov. 2012) entitled "Jeans and flip-flops at work." 

As the President of the American Federation of Government Employees Union Local 22 stated: "It's not about dressing up , it's about dressing down and allowing the creativity to flow." Similarly, the Director of Public Relations for Young Government Leaders was quoted as saying: "Today's young leader feel their work makes a bigger statement than what clothes they wear."
So the pressure is off with the dress code, but what about the technology your using?

Government Executive (1 Nov. 2012) in an article called "Technology Hand-off," points out the trend of Bring Your Own Device (BYOD) and as Darren Ash, the CIO of NRC points out "Apple just released the iPhone 5. In the Android market it seems like a new model comes along every month. We can't keep up."

And it's not just the CIOs that are screaming for relief from the incessant change and speed of technology change, everyone is constantly competing for the new technology...from waiting days in line for the next generation Apple device to doing a device refresh every 2-3 years on average, we are addicted to the "latest and greatest."

One CIO, who was the first in an agency to get an iPad, took it proudly to every meeting, especially in front of the executives--first it made him look very progressive and "with it," but then as the iPad envy set in, the whole executive leadership soon were carrying the devices as well. 

So out dressing the guy next to you is so blasé, now what's important is whether you can out-tech them!

Whether it's clothes or technology, the competition out there is fierce--and the cultural statement is clear--get with it or get run over by it. ;-)

(Source Photo: Andy Blumenthal)

Out-Tech The Competition

Radiate Possibilities

Today, I had the opportunity to see one of the best leadership videos I have ever seen, called "Leadership: An Art of Possibility." 

It features Ben Zander, an Orchestra Conductor who is not just a leader of making music, but of driving people to excellence.

Zander's passion and energy bring out the best in people--and you can literally see them transformed as their playing comes alive, their faces shine, and they glow under coaching of this conductor extraordinaire. 

His leadership principles are:

- Speak possibility--create a shift in being (transformation) by seeing the possibility in everyone, and lead people by empowering, not commanding; help people get in touch with their inner passion, so they remember why they love what they do and why it is ultimately important.

- Quiet the inner voices--communicate that everyone can get an A and everyone has value; assume the best of everyone, eliminate the fear of judgement, barriers, and mindset of "I can't do it," so people can genuinely perform. 

- Enroll every voice in the vision--make every person feel and realize that they can contribute and make a difference on our journey together; shift from a mindset of pure individuals to that of living in a connected world; like in a symphony-- we create a "sounding together."

- Look for shining eyes and radiating faces--you know you are positively reaching people and impacting them when their eyes and face light up; and you need to ask yourself what you are missing, when you aren't getting this guttural reaction. 

- Rule #6 ("the only rule")--Don't take yourself so %@&$! seriously; mistakes happen and life goes on; really feel the joy, relief, ease, spontaneity, and community around what we do. 

The art of possibility is a paradigm shift where we move from having an external standard to live up to, and instead move to fulfilling the possibility we can live into. 

In essence, Zander's leadership philosophy is about removing the barriers that inhibit us and releasing our deep inner talents, so we can achieve our marvelous potentials--and self-actualize. 

As Zander states: the conductor actually does not make a sound, yet by empowering people, he leads them to make the most beautiful music together. 

If you get a chance to watch this video, I believe it is extremely valuable because the passion, love, and energy that Zander demonstrates turns every face into a presence radiating their own joy and excellence--it is truly leadership unleashed. 

(Source Photo: Andy Blumenthal)

Radiate Possibilities

Understanding Risk Management

Information Security, like all security, needs to be managed on a risk management basis.  

This is a fundamental principle that was prior advocated for the Department of Homeland Security, by the former Secretary Michael Chertoff.  

The basic premise is that we have limited resources to cover ever changing and expanding risks, and that therefore, we must put our security resources to the greatest risks first.

Daniel Ryan and Julie Ryan (1995) came up with a simple formula for determining risks, as follows:

Risk = [(Threats x Vulnerabilities) / Countermeasures)]  x  Impact

Where:

- Threats = those who wish do you harm.

- Vulnerabilities = inherent weaknesses or design flaws.

- Countermeasures = the things you do to protect against the dangers imposed.

[Together, threats and vulnerabilities, offset by any countermeasures, is the probability or likelihood of a potential (negative) event occurring.]

- Impacts = the damage or potential loss that would be done.

Of course, in a perfect world, we would like to reduce risk to zero and be completely secure, but in the real world, the cost of achieving total risk avoidance is cost prohibitive. 

For example, with information systems, the only way to hypothetically eliminate all risk is by disconnecting (and turning off) all your computing resources, thereby isolating yourself from any and all threats. But as we know, this is counterproductive, since there is a positive correlation between connectivity and productivity. When connectivity goes down, so does productivity.

Thus, in the absence of being able to completely eliminate risk, we are left with managing risk and particularly with securing critical infrastructure protection (CIP) through the prioritization of the highest security risks and securing these, going down that list until we exhaust our available resources to issue countermeasures with.

In a sense, being unable to "get rid of risk" or fully secure ourselves from anything bad happening to us is a philosophically imperfect answer and leaves me feeling unsatisfied--in other words, what good is security if we can't ever really have it anyway?

I guess the ultimate risk we all face is the risk of our own mortality. In response all we can do is accept our limitations and take action on the rest.

(Source Photo: here with attribution to martinluff)

Understanding Risk Management

If We All Just Pay It Forward

Pretty much everyone knows the Ripple Effect when it comes to a pond of water, but we don't think of this principle as much when it comes to how we treat people.
With water, when you drop, say a rock, into a pond, the water ripples outward in waves extending seemingly endlessly beyond the original point of impact in the water.
Similarly, with people, the way you treat someone, impacts them and others way beyond the original act of kindness or meanness.
I was reminded of this the other day by a colleague who told me about workers she knows that are so mistreated and they themselves suffer not only emotionally, but also in terms of health effects and so on. But more than that she told me, how when these people go home at night from work, it affects their relationships with their spouses who they fight with, with their children who they act abusively to, and even to their pets, as the old saying goes about going home and "kicking the dog."
But like the waves in the Ripple Effect, it doesn't end there, because then the spouse perhaps goes out and abuses drugs or alcohol, the kids get in a fight in school, and the dog goes and bites the neighbor, and so on.
While this is not a new concept, I think it's something we don't always have in mind when we interact with others, at work or otherwise.
We get so caught up in the moment, of whose right and wrong, of our own ambitions and honor, of the use and abuse of power, and so forth that we act out on others without listening to them, really empathizing with them, or generally giving a hoot what affect our actions have on them and those around them.
Too many people act like it's the old paleolithic "us versus them" world, and in that world, where only one person walks away from a confrontation, people make sure that it is them and not the other guy.
But we are not cavemen any longer, and while there is nothing wrong with a little competition or managing a fair performance management system, we need to do it with a kind heart to others, being constructive, making sure others are really okay, and generally with respect and gratitude.
Nobody is perfect--not our staffs and not us, and the way we treat them may not seem all that important in the realm of the mission and our success, but it really is incredibly important because feeding people with good comes back many times over in terms of their loyalty, hard work, improved performance and how they in turn treat others.
Please don't think that I am lecturing from a soap box, but I really see this as a struggle, especially for people in the workplace, where politics and power play an important role every day.
(Source Photo: here by Sergiu Bacioiu)

If We All Just Pay It Forward

See A Compelling Future and Make It That Way

I really like Tony Robbins and especially his show on NBC "Breakthrough."

Tony Robbins is incredibly motivational, inspirational, and has a vision for a better future for individuals and society.

I liked this piece he did on relationships (but which can be applied more broadly) with the basic message of three lessons that everyone involved in enterprise architecture can certainly appreciate:

1. "See things as they are, but not worse than they are" -- People make things worse than they are, so they don't have to try ("it takes no guts to be a pessimist").
2. "See it better than it is; see a compelling future" -- "Today can be tough, but if the future is compelling, we can get there."
3. "Make it the way we see it" - This last one, in my opinion, is why we're here in life: to improve things, to add value, to leave things better than when you found them.

We all can have a positive impact in this world, in our work, in our relationships.

All we need to do is find our true selves, do something we truly believe in, and commit to it--no excuses, lots of hard work and of course have fun with it!

See A Compelling Future and Make It That Way

Simplifying IT Performance Measures

There is the old adage that you can only manage what you measure.

The problem is that most IT organizations either aren’t measuring much, aren’t measuring meaningful indicators, or aren’t measuring in a way that is aligned to the business.

Hence, we have organizations that can’t articulate, get their arms around, or seem to improve their IT performance—because they don’t really even know what their performance is—can anyone even spell p-e-r-f-o-r-m-a-n-c-e? While other organizations, turn out 32 page weekly performance reports in 10 point font that brings no true sense of “are we hitting or missing the mark” to anyone.

There is an interesting article in InformationWeek on a simple method for doing performance metrics for IT called “A Simple Scoring System for Complex Times.”

Obviously nothing is so simple, but the basic premise is that the IT organizations uses a scoring system of -1, 0, and +1 to capture the following:

- “Screw-ups” (-1)—This includes systems or network that goes down, projects that go bad, etc. While we want to minimize these, we don’t necessarily want to drive this category to nothing, since the cost for eliminating every possible error likely outweighs the benefits.

- “Doing the expected” (0)—This means keeping operations running or delivery projects on time and within budget. While this does not usually win the IT department lots of kudos, this category of operations is critical because it is about “keeping everything working smoothly.”

- “The wins” (+1)—This is where we innovate for the organization and encompasses adding new functionality and enhancements that create tangible business improvement. “+1 are what it’s all about. They’re why most of us got into this profession in the first place.” Clearly, not everything we do can be +1’s, since we have to maintain basic IT operational functions and not just add the new proverbial “cool stuff”, and also practically speaking because, the organization “can’t absorb the pace of change.”

So to some extent there is a healthy balance between making some mistakes from which we learn and grow (-1), creating an environment of operational excellence (0), and driving innovation for true business impact (+1).

In addition to measuring the indicators that IT organizations set out in their IT strategic and operational plans, this high-level scoring method could add a summary perspective for a straightforward CIO dashboard.

Simplifying IT Performance Measures