The G-d Watch - Live With The End In Mind

I used to have this manager who was within a couple of years of retirement.

She kept a jar of beans on her desk. 

Each bean represented one day of work. 

And every day, she would take one bean out of the jar. 

This was her way of counting down to the end of her career (and the beginning of her retirement).

Anyway, trust me when I say, that we were counting down too--even without the beans. :-)

At work, some people may even say of someone just hanging on or just hanging-out waiting to retire that they are Retired In Place (RIP)--a pun, on rest in peace. 

Uh, not funny, but when people know the end is coming (either for career or their life), they often change their behavior--they focus on what what's coming next. 

With the end of career, perhaps they are imaging sunny skies, palm trees, and margaritas in retirement.

And with end of life, people are often thinking about judgement day--and how they spent their lives: in love or hate, purposeful or without direction, doing good or taking advantage.

So it's very interesting to me how this company, Tikker (funny name, as a watch often makes the sound tick-tock, but also a person's heart is referred to as a ticker), developed a watch (the Death Watch) that not only provides the time, but actually counts down--years, months, days, and even hours, minutes, and seconds--not that they can be so precise--to your expected death. 

The watch is supposed to give people new perspective and encourage them to live a better life.

Someone who is going to purchase the watch fills out a questionnaire with information on family health history, age gender, and race, and then they get their estimated date of death, for the countdown! 

With the DOD (date of death), we now know what we are dealing with--for better or worse--and of course, subject to change, by the One Above.

But like the boss looking to retirement who took out a bean a day from the jar, we too can look towards our own mortality--not in a sad way, but in a fundamental human way--one that guides us, with the end in mind, to make better decisions for the time we have in life. 

Despite, what almost every young person seems to believe, we are not immortal--and the stupid things we do when we are young or throughout of lives comes back to haunt us (whether smoking, drinking, overeating, or other bad stuff). 

And so we must choose to live every moment, not as if we have forever, but rather with purpose, passion, and poetry--until the clock runs out on all of us, as it inevitably will.

The G-d Watch - Live With The End In Mind

Heaven and Hell

Someone hung this sticky note off the wall in the Metro. 

It asks: "Do you want heaven or hell?"

Two incidents with some neighbors this weekend reminded me of this message: 

The first--there were some boxes put out for donation to Hurricane Sandy victims, and we saw one of the neighbors actually take stuff out of the charity boxes. Was he needy too--I don't really know. But I do wonder whether he'll enjoy his new jacket, at the expense of someone perhaps homeless and who lost everything in the Superstorm.

The second--I was hauling a really big box--it was extremely heavy and I come to find out that the wheels on the dolly were flat. It was nearly impossible to move on the the bare metal. All of a sudden, a wonderful person comes over--a stranger--and says "here, let me help you!" He accompanied me, pushing with me all the way to my destination. This guy was like an angel. 

Heaven or hell--we are tested everyday in our actions--some choose one, while some seem to gravitate to the other. 

Finally, I can't say again how grateful I am to the neighbor who went out of his way to help me--and in a difficult situation--I hope that I can learn from him!

(Source Photo: Andy Blumenthal)

Heaven and Hell

Feeling Groovy

It was interesting, I was reading about how humans have six universal emotions.

These emotions are considered largely involuntary responses to stimuli, and they are:

• Anger
• Happiness
• Fear
• Sadness
• Disgust
• Surprise

As I thought about these out of the six emotions, only happiness is the straight out good one. Hey, who doesn't want to be happy (maybe only an ascetic, but that's because they parodoxically get a type of happiness out of being unhappy)? 

Then, I thought about surprise and that is sort of a toss up--it can be a good surprise or a bad one. Most of the time, people don't like surprises and would rather have an element of control over what is coming, when, and how. So I would throw surprises in the you can keep it pile. 

And while the other four emotions--anger, fear, sadness, and disgust--may be helpful at times (in protecting us physically and emotionally), they all have negative connotations and implications. 

Anger usually means someone has hurt or slighted us. Fear impies that that there is something dangerous or scary to be feared out there. Sadness is the opposite of happiness, so it's a non-starter. And disgust is attributed to something vile or revolting and is usually something we want to get away from as quickly as possible. 

So, six primary human emotions and only one--happiness--makes us feel--happy!

Thinking about emotions as colors, we can feel blue (sad) or fiery red (anger), what about green (with envy)?  Uh, wonder why this emotion was missing from the list, but I would add it as number seven for universal emotions. 

Unfortunately, envy means we feel less than or jealous of the next person, so this is another one that doesn't make us feel very good. 

Maybe then expectations for how much happiness in life we should or can have should be tempered knowling there are six others to keep us busy and feeling--other things. ;-)

(Source Photo: Andy Blumenthal)

Feeling Groovy

Leading the Blind

Waiting for the train this morning--on the platform, there is a blind woman.

The train pulls up, and I help the blind lady to the train door, saying "it's just to the right."

The blind lady gets on and staggers herself over to where the seats usually are right next to the door, but on this model of the train, it is just an empty space. 

She goes across the aisle to the other side to try and sit down, and reaches out with her arm, but ends up touching this other lady's head.

But the other lady is quite comfortable in her seat and doesn't flinch or budge. 

The funny (read sad) thing about this is that there an empty seat on the inside right next to her--but she doesn't move over, nor does she direct the blind lady to the empty seat next to her or anyplace else either.

Actually, the lady sitting all comfy--doesn't say a word--to the contrary, she nudges the blind lady away from her seat. 

The blind lady is left standing there--groping for somewhere to go.

As the train lurches forward--beginning to moving out of the station--the blind lady make a shuffled dash heading for the other side of the train to try to feel for another seat--and she begins to stumble.

I jump up from the other side and having no time, awkwardly just grab for her hand, so she does not fall.

The lady is startled and pulls back, and I explain that I am just trying to help her get safely to a seat.

I end up giving her my seat--it was just easier than trying to guide her to another vacant one, and she sits down.

I was glad that I was able to do something to assist--it was a nice way to start out the week--even if only in a small way. 

But honestly, I also felt upset at the other lady, who so blatantly just disregarded the needs of the handicapped.  

I do not understand the callousness--doesn't she realize that a person with a disability or handicap could be any one of us--even her. 

My mind starting racing about what I had heard from the pulpit about sins of omission and commission, and I know I shouldn't have, but I couldn't help sort of staring at the lady who was all smug--wondering again and again about who she was, what was she thinking (or not), and basically is that what most people would do.

I watch other people help each other every day, and I've got to believe inside that most people are better than that.

(Source Photo: adapted from here with attribution to Neils Photography)

Leading the Blind

Machine, Checkmate.

It’s the eternal battle of Man vs. Machine—our biggest fear and greatest hope—which is ultimately superior?

On one hand, we are afraid of being overtaken by the very technology we build, and simultaneously, we are hopeful at what ailments technology can cure and what it can help us achieve.

In spite of our hopes and fears, the overarching question is can we construct computers that will in fact surpass our own distinct human capabilities?

This week IBM’s Supercomputer Watson will face off against two of the all-time-greatest players, Ken Jennings and Brad Rutter in a game of Jeopardy—at stake is $1.5 million in prize money.

Will we see a repeat of technology defeating humankind as happened in 1997, when IBM’s Supercomputer at the time, Deep Blue, beat Garry Kasparov, world-champion, in chess?

While losing some games—whether chess or Jeopardy—is perhaps disheartening to people and their mental acuity; does it really take away from who we are as human beings and what makes us “special” and not mere machines?

For decades, a machine’s ability to act “more human” than a person has been testing the ever-thinning divide between man and machine.

An article in The Atlantic (March 2011) called Mind vs. Machine exposes the race to build computers that can think and communicate like people.

The goal is to use artificial intelligence in machines to rival real intelligence in humans and to fool a panel of judges at the annual meeting for the Loebner Prize and pass the Turing test.

Alan Turing in his 1950’s paper “Computing Machinery and Intelligence” asked whether machines can think? He posited that if a judge could not tell machine from human in text-only communication (to mask the difference in sounds being machines and humans), then the machine was said to win!

“Turing predicted that by the year 2000, computers would be able to fool 30% of human judges after five minutes of conversations.” While this has not happened, it has come close (missing by only one deception) in 2008 with an AI program called Elbot.

Frankly, it is hard for me to really imagine computers that can talk with feelings and expressiveness—based on memories, tragedies, victories, hopes, and fears—the way people do.

Nevertheless, computer programs going back to the Eliza program in 1964 have proven very sophisticated and adept as passing for human, so much so that “The Journal of Nervous and Mental Disease" in 1966 said of Eliza that: “several hundred patients an hour could be handled by a computer system designed for this purpose.” Imagine that a computer was proposed functioning as a psychotherapist already 45 years ago!

I understand that Ray Kurzweil has put his money on IBM’s Watson for the Jeopardy match this week, and that certainly is in alignment with his vision of “The Singularity” where machines overtake humans in an exponentially accelerating advancement of technology toward “massive ultra-intelligence.”

Regardless of who wins Jeopardy this week—man or machine—and when computers finally achieve the breakthrough Turing test, I still see humans as distinct from machines, not in their intellectual or physical capabilities, but ultimately in the moral (or some would call it religious) conscience that we carry in each one of us. This is our ability to choose right from wrong—and sometimes to choose poorly.

I remember learning in Jewish Day School (“Yeshiva”) that humans are a combination—half “animal” and half “soul”. The animal part of us lusts after all the is pleasurable, at virtually any cost, but the soul part of us is the spark of the divine that enables us to choose to be more—to do what’s right, despite our animal cravings.

I don’t know of any computer, super or not, that can struggle between pleasure and pain and right and wrong, and seek to grow beyond it’s own mere mortality through conscious acts of selflessness and self-sacrifice.

Even though in our “daily grind,” people may tend to act as automatons, going through the day-to-day motions virtually by rote, it is important to rise above the machine aspect of our lives, take the “bigger picture” view and move our lives towards some goals and objectives that we can ultimately be proud of.

When we look back on our lives, it’s not how successful we became, how much money and material “things” we accumulated—these are the computerized aspects of our lives that we sport. Rather, it’s the good we do for our others that will stay behind long after we are gone. So whether the computer has a bigger database, faster processor, and better analytics—good for it—in the end, it has nothing on us humans.

Man or machine—I say machine, checkmate!

Machine, Checkmate.

"Your Brain On Google"

 
Amazing video called "Digital Nation."

Some great points from the interviewees at MIT, Stanford, and more:

- "We are immersed in technology all the time."

- "Technology is like oxygen."

- "Well over half our lives exist in the digital world now."

- "We are constantly multitasking and distracted."

- "The world has sped up."

- "We just want to push the pause button."

- "The Internet has changed from things one does to how one lives."

- "We are changing what it means to be human."

- "We are rewriting the rules of interaction for human beings."

- "Can we solve the alienation that technology has created with more technology?

- "Does increasing use of technology have diminishing returns at some points?"

These questions and thoughts really resonate with me.

Looking back in my own life, things seemed so much simpler 10, 20, and 30 years ago.

Then we were less connected online and maybe a lot stupider intellectually, but more connected in real ways--doing real things with family, friends, and community.

Life is certainly faster now, but are we happier as human beings?

Are we losing ourselves and becoming part of the vast interconnected cyberspace almost as half-humans and half-machines ourselves?

"Your Brain On Google"

The Search For Servant Leadership in A Chilean Mine

The Search For Servant Leadership in A Chilean Mine

I’ve been following the story this week about the 33 miners trapped half a mile below the surface in the collapsed mine in Chile.

The story of the miners survival is incredible, but so too are the implications of corporate greed and the neglect of the workers safety and how we treat people as objects rather than human beings.

33 people are stuck in a space approximately 500 square feet for 18 days until a 2.3 inch drill hole was used to discover their whereabouts this week.

The miners had lost on average 22 pounds each and were on rationed peaches, milk, tuna, and crackers every other day.

The pictures of the miners and the notes of love and hope that emerged from below the earth’s crust were truly inspiring, despite the way that they got trapped to begin with.

Yet, the miners now have to wait approximately 4 months for a rescue tunnel 26 inches wide to be completed to pull them to safety.

The fear, panic and duress of being trapped 2300 feet down in 95-degree heat in close quarters for so long is something government officials, psychologists, and family members are very concerned about. They have even reached out to NASA to help them deal with the effects of the prolonged isolation.

Amazingly, when we think about how technology could help in this situation, it is not necessarily a “super-duper” drill able to dig them out in hours or minutes that is the focus here or a transporter able to beam the miners up the surface in seconds, but rather a simple tool like a ladder placed near the ventilation shaft (as was supposed to have been for safety purposes) would have enabled the miners to escape to the surface.

Now instead of the mining company having done the right thing for its workers to begin with, they are now facing a lawsuit from the families of the trapped miners and potentially bankruptcy.

This situation is reminiscent of other companies that put their profits before their workers, like we saw recently with BP that didn’t have a simple safety shut-off valve on the leaking oil well, and now they are funding a $20 billion escrow account to settle claims from the Gulf Coast oil disaster.

Plain and simple, it does not pay to skimp on worker safety.

More than that, people are not only our most important asset—as has become cliché to say, but the whole point of our interactions at work is to treat each other right.

Of course, we need and want to be productive, to improve things, to reengineer business processes, enable them with new technologies, and leave the world better from our work, but to me the true test for us as human beings is to make these contributions to our organizations and missions and at the same time not lose our basic humanity.

If the cost of an improvement or promotion is some very real bodies that we must climb over to get there, then I say we are failing the true test before us.

We can make the same gains and more by treating people with kindness and compassion—the way we would want to be treated.

Let’s not deny anyone a ladder or safety valve or even in the smallest ways mistreat our employees.

The test of leadership is how we treat people in accomplishing our goals, and the long-term effects to us from our behavior in this regard are greater than any short-term technology or process improvements we can make by dehumanizing ourselves and hurting others.

The Search For Servant Leadership in A Chilean Mine

Technology, A Comfort to the Masses

Typically, as technologists, we like to point out the great things that technology is doing for us—making us more productive, facilitating more convenience, allowing us to perform feats that humans alone could not do, and enabling us to connect with others almost without regard to space and time. And truly, we are fortunate to live in a time in history with all these new unbelievable capabilities—our ancestors would be jealous in so many ways.

Yet, there is a flip side to technology—what some refer to as the 24x7 society—“always on”—that we are creating, in which life is a virtual non-stop deluge of emails, voicemails, videoconferencing, messaging, Friending, Linking-in, blogging, tweeting, YouTubing, and more.

We are becoming a society of people living in a Matrix-type virtual world, where we go around addicted to the online cyber world and yet in so many ways are unconscious to the real-world relationships that are suffering in neglect and silence.

A fascinating article in the Wall Street Journal, 22-23 August 2009 entitled, Not So Fast, by John Freeman states that “we need to protect the finite well of our attention if we care about our relationships.”

Certainly, online communications and connections are valuable, and in many ways are meaningful to us. They can create wonderful opportunities to bond with those near and far, including those who would be normally beyond our reach geographically and temporally. For me it’s been great reconnecting with old friends from schools, jobs, and communities. And yes, who would think that Sylvester Stallone and Arnold Schwarzenegger would be but a FaceBook message away for me?

Yet while all the online interaction is fulfilling for us in so many ways—filling voids of all sorts in our lives—in reality the connections we make in the virtual world are but a tiny fraction of the real world human-to-human relationships we have in terms of their significance and impact.

The Journal article puts it this way: “This is not a sustainable way to live. This lifestyle of being constantly on causes emotional and physical burnout, workplace meltdowns, and unhappiness. How many of our most joyful memories have been created in front of a screen?”

One of the biggest fears that people have is not their own mortality, but that of being left alone in the corporeal world—for each of us, while a world unto ourselves, are small in the vastness of all that is around us. Perhaps to feel less alone, people amass and encircle themselves with great amounts of familiar, comforting, and loving people and things. And while people have these, they are connected, grounded, loved, and they are comforted that they are not alone.

But the harsh reality is that no matter how much we have in our lives, people are beings onto themselves, and over time, unfortunately and extremely painfully, all worldly things are ultimately lost.

The Journal states: “We may rely heavily on the Internet , but we cannot touch it, taste it, or experience the indescribable feeling of togetherness that one gleans from face-to-face interaction.”

Connections are great. Virtual relationships can be satisfying and genuine. All the technology communication mechanisms are fast, efficient, and powerful in their ability to reach people anytime and anywhere. Yet, we must balance all these with the people we care about the most. We cannot sacrifice our deepest and most intimate relationships by sitting in front of a computer screen morning, noon, and night and walking around with the BlackBerry taking phone calls and emails at our kids' school play, on their graduation day, and during their wedding recital. We are missing the boat on what is really important. We have forgotten how to balance. We have gone to extremes. We are hurting the ones we truly love the most.

“We need to uncouple our idea of progress from speed, separate the idea of speed from efficiency, pause and step back enough to realize that efficiency may be good for business and governments, but does not always lead to mindfulness and sustainable, rewarding relationships.”

Finally, with all the technology, we are in a sense becoming less human and more mechanical—like the Borg, in Star Trek—with BlackBerrys and Netbooks as our implants. Let’s find some time to pull the plug on these technologies and rediscover the real from the virtual.

Technology, A Comfort to the Masses

Homeless Yet Technology Bound

I could not help being amazed with the article in this weekend’s Wall Street Journal called “On the Street and On Facebook: The Homeless Stay Wired.”

I was very struck by the seeming contradiction between near total poverty and yet being linked to one of the richest sources of information and human connection on earth.

The article is about people who are so poor and wanting that they are literally homeless—living in shelters, cars, under bridges—and yet with virtually no money for anything, they find that having a computer and an Internet connection is a necessity!

What a comment on the impact that information technology has on our lives and how it affects us every moment of every day. Three key points about the Internet and social media that stand out:

1. They are no longer an option, but an answer to basic human needs.
2. They provide a sense of basic equality and human dignity, as well as empowerment, even where those are otherwise lacking.
3. Because they are so vital to people, they are serving to unlock great creativity and innovation by people to get connected.

Computers and the Internet connectivity we get with them is so important to us ALL that even homeless shelters are now rolling out computer stations—almost like an internet café or library. For example, NYC “has 42 computers in five of the nine shelters it operates and plans to wire the other four this year” and this is happening despite the devastating financial environment out there.

So do the homeless really use the computers? You better believe it—computer demand is so great in the shelters that users are limited to 30-minute intervals.

The homeless are finding the computers important for completing everything from housing and job applications to getting loads of inexpensive entertainment whether watching videos, listening to music or just getting the daily news.

The homeless are finding innovative ways to power their computers…some are using generators outside the tent homes, others are hooking up to their car batteries or finding a deserted area with a connection to steal away from for a brief hookup.

But the computer and the connectivity are critical for everyone whether you live in a mansion or in a shelter. Information technology provides for all our basic needs in terms unlimited information and opinion, a broad range of social entertainment, and all sorts of application services, but more importantly it confers basic humanity to all that use it. As one homeless man stated: “It’s frightening to be homeless. When I’m on here [the Internet], I’m equal to everyone else.”

And this is really a global idea, because people across the world—whether in countries that are free and those that are unfortunately still not—are finding that a simple computer and Internet connection can break down the barriers of political, social, or economic repression.

Information technology once feared as the great digital divide is becoming the great human equalizer indeed.

Homeless Yet Technology Bound