Showing posts with label Human Capital. Show all posts
Showing posts with label Human Capital. Show all posts

January 17, 2018

Nothing Personal

There's this funny line that some managers use with their employees.

It's when they harshly criticize, pick on, or even bully their hard working and good people.  

What do they say when they do it:
"It's nothing personal."

Ha, that's sort of funny, but really it's sad. 

I asked an executive colleague about this and this is what they profoundly said:
"It's my favorite line when the boss says it's nothing personal. Of course it's personal. Is there anyone else in the room!"

When people misuse/abuse their power to hurt others whether at work or even in other situations like with small children or anyone else in a subordinate position:

- That's not business.

- That's not professional.

- That's not being a good human being.

People are not punching bags because someone else is having a bad day. 

We need to rise above the occasion and be better than that. 

It's better to be humane, compassionate, and emotionally intelligent. 

And not just because someday, we are all in that position where someone bigger is facing off against us.

But rather we need to behave kindly to others, because they too are G-d's children and our brothers and sisters, and it is the absolutely the right way to behave--whether it's business or personal. ;-)

(Source Photo: Andy Blumenthal)
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December 3, 2017

Crumbs Are For The Birds, Not The Workers

Since the days of slavery, workers have had very little in terms of rights or protections. 

The rich and powerful capitalist employers hold all the cards.

Like this poster says:
"Which Shall It Be?
Duke: 'If you demand your rights, no more crumbs from my table.'
Working Man: 'Give me my rights and keep your crumbs.'"
The capitalist owners enjoy being able to give "trickle-down economics" to the average working man. 

Basically, it's just crumbs from the rich man's table. 

And if you don't like it, and you want rights, protections, and more...tough luck, and no more crumbs for you!

But the little guy who breaks his back to earn his daily bread, wants his dignity and respect more than the crumbs from the "capitalist pig" taking advantage of him.

Trickle-down is bullshit!

Crumbs aren't going to raise the standard of living for the working class. 

We need living wages, social and income equality, and workers rights and protections to keep the little guy from being bulldozed by the rich and powerful. 

Certainly, there are many rich and powerful people that are good and generous, but not everyone is that that way. 

And we can't have mistreatment of people by those wielding a whip over them.

Yes, workers need to perform and conduct themselves professionally--that is their job.

But workers shouldn't be taken advantage of with poor wages, little to no benefits, and miserable working conditions (including bullying, harassment, and hostile work environments). 

Remember that in life tables can get turned and the rich and powerful can become the poor and the weak.  

Therefore, pay and treat your workers as you would want to be paid and treated. 

No one is so big as to be untouchable by G-d. 

Money and power will not save anyone from illness, accidents, disasters, and misfortune.

The only thing that does save people is good deeds, kind words, compassion, faith, and prayer. 

Crumbs are for the birds, dignity and respect are for the people!

(Source Photo: Andy Blumenthal)
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November 26, 2017

You Are The Working Class

So I like to speak with people about their lives.

Today at breakfast, there was a gentlemen working the egg bar making omelettes for people.

Recognizing him, I said "You've been here a number of years?"

He responds, "Yeah, but I want to leave here!"

I was sort of taken aback at his bluntness, and inquired further, "Why, is everything okay?"

He goes, "Not really. They'll only give me work 6 to 7 hours a day, and I can't make a living on 32 hours a week!"

I asked innocently, "Do you have a second job or something?"

He says, "No, this is it," and proceeded to make the next person's omelette.

Feeling sort of shitty bad for him...

Another lady who works the tables says to us: "I won't be seeing you."

I ask, "Why--are you off the next few days?"

She says, "No, I don't come back until next Saturday--I only work the weekends here, and somewhere else on weekdays."

Wondering about this, I say: "So you work 7 days a week?"

She answers, "Yes, year-round!"

After we said goodbye until next time, I looked at my wife grimacing that this women has to work 7 days a week, 365 days a year, just to earn a basic living.

I'll tell you the system is broken.

Shareholders and corporate chieftains squeeze profits and earnings per share out of their companies while the workers can barely get by.

The workers are not part of the companies they labor for--they are merely hired hands who will be replaced in a moment by another minimum wage worker if they but open their mouths to protest one word.

Slavery did not end in building the Great Pyramids of Egypt or in the plantations of the South--the average worker is still just a slave.

Employee engagement and development and "Human Capital" are terms organizations use to make themselves and their workers believe that there is real caring and unity going on.

But we know the truth by how people are treated with harshness, disrespect, disdain, and even abuse--sexual and otherwise!

Yeah, are you really valued or are you a wage slave showered with empty platitudes of unity and caring.

Real leadership is genuine compassion, empathy, and helping people both inside and outside the organization--not just a guise, disguise, mask for making just another dollar cracking the whip on the backs of the underclass.

All people are important.

All people deserve a living wage.

All people are entitled to work with dignity and respect.

All people need to be apart of a system that is fair and equitable.

Care for your brothers and sisters for one day you will be called before them in the court of Heaven and they will speak the final truth to power. ;-)

(Source Photo: Andy Blumenthal)
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November 22, 2017

It's About The People

The older (not that old) that I get, the more I realize that life and success is all about the people. 

Whether it's our families, friends, and colleagues--it's how we treat people and the relationships we form that count--and that enable us to achieve success together!

Many people just count their money instead of counting their blessings of hearts and souls. 

But while we certainly need a certain amount of $$$ to live, we really need ❤ to thrive. 

Today, before the Thanksgiving holiday, I just took a little time to walk around and talk with people here, thank them for their good work and friendships, and wish them a good holiday. 

It was such a little thing, but honestly I felt so good doing it. 

I am thankful for so many things this year, including all the wonderful people in my life who do so much to make my life joyous and fulfilling, but I am also grateful to G-d for continuing to open my eyes to what and who(s) that really count. 

(Source Photo: Andy Blumenthal)
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November 16, 2017

The Folly of Bullies

So there is an issue with people not treating other people with respect and dignity in life and at work.

Today again, the Wall Street Journal reported that "Companies Wake Up To The Problem of Bullies at Work."

This is leading some organizations to issue "Codes of Civility" for people to act like mensches and treat each other nicely. 

Adults are just so like children--with work bullies not all that different from schoolyard bullies.

Why do people need to elevate themselves on the backs of others? 

Isn't it better to join hands and work together as brothers for the betterment of all.

Bullying anyone at work or at home doesn't benefit anyone, including the bully!

I read today in Psalms 37: 35-36:
"I have seen the wicked in great power and spreading himself like a green tree. Yet he passed away, and behold, he was not; I sought him, but he could not be found 
[But] Mark the perfect man, and behold the upright for the end of that man is peace."
How can people forget that the true "big boss" is G-d Almighty in Heaven.

And He judges us for a good or not so good end. 

We are all just flesh and blood and we all answer to the One That Was, Is, and Will Always Be!

Isn't it obvious that we're here to learn to act with lovingkindness to one another.

All are imperfect, but treating each other well is how we get closer to G-dly perfection. ;-)

(Source Photo: Andy Blumenthal)
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September 28, 2017

No Smokestacks Here

So I heard something good about human capital that I wanted to share:

It goes like this:
"There are no smokestacks here, only people!"

We can't treat "human capital" in our organizations the way we treat industrial/capital assets in our factories. 

The industrial revolution--along with the sweatshops and smokestacks--have been overtaken by the service and information age.

G-d has blessed us with an abundance of wonderful material things that can now be largely produced by automation and robotization--letting us focus more than ever on developing our people, nurturing their ideas, and realizing their innovations. 

In our organizations, the human assembly line has given way to thinkers and innovators.

Sure, we have to build things and sustain ourselves, but the people behind the things are what counts and not just the things themselves. 

We've grown from heartless slave labor and sweatshops to emotionally intelligent, compassionate, and thriving humans beings in the workspace--or so we strive for it to be. ;-)

(Source Photo: Andy Blumenthal)
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September 23, 2017

Screwing The American Worker

So someone came to me today complaining that their company was messing with them. 

The employee was earning above minimum wage after several years in their line of work

And now their company wants to cut their salary claiming tight budgets. 

But get this:

- Instead of speaking with the employee, they send the employee a text message telling them they are going to cut their salary, and when the employee tries to call them, they don't even pick up the phone or call back. 

- The company decides unilaterally that they will cut the employee salary by $1.50 an hour or a whopping 12.5% to this person!

- And this company is going to actually pay the employee below minimum wage!

Apparently, this company hires a lot of immigrants who don't know the law and are only here for a short time, so this company disgustingly "gets away with it!"

But this employee is an American citizen and he is rightfully furious--as we all should be.

So Montgomery County, Maryland--a very liberal county--just raised the minimum wage to $11.50 effective July 1. 

Do you know what that comes out to at 40 hours per week--less than $24,000 annually.

That's less than the poverty level for a typical family of four. 

Imagine what this person has left after taxes and carfare to get to work--not much!

I have gotten to know this person and they are a good, decent, hardworking human being, and they have suffered in their lifetime--why do they need to be treated like this and forced to earn even LESS THAN minimum wage. 

They are worried that if they say anything then they will be even worse off--they don't want to be seen as trouble. 

How many times does this or a similar situation happen to innocent workers where they are mistreated, taken advantage of, abused, harassed, or even worse--but because they need the job and the money they are afraid to say or do anything to protect themselves.

We are the United States of America--one of the wealthiest and most powerful nations on Earth--is this how we treat our citizens?

People deserve to work and earn a decent days pay for a honest days work--a genuine living wage!

They also deserve core worker benefits like health care and a decent retirement. 

And they should be able to do their work free from workplace harassment and abuse. 

There must be not only fundamental laws that protect people, but also the enforcement mechanisms to make it really work. 

This gets to the heart of America--do we still have one? 

(Source Photo: Andy Blumenthal)
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September 7, 2017

The CEO and The Janitor

Wow, I heard a powerful story from a colleague that I wanted to share.

The colleague's father was a industrial psychologist and he would go into some relatively big organizations to improve the functioning and culture. 

One of the things that he would do is get the CEO and the janitor in the same room together. 

And he would say:
"Both of you have vital jobs in the organization and you need to appreciate each other!"

At this point, the CEO and the janitor would be looking around the room super quizzically.

And the psychologist would to the janitor and say:
"The CEO's job is critical, because without the CEO, we wouldn't have the leadership and vision for the organization to be successful, and you wouldn't have a job and salary.

Then he'd turn to the CEO and  explain:
The Janitor's job is critical, because without the janitor, we wouldn't have a clean and functioning building and facilities for everyone to do their jobs and be successful, and you wouldn't be able to come to work ever day."

It's really amazing that despite all the fancy titles, corners offices, and rich compensation packages for some, really everyone in the organization is vital in their own way!

We need to remember that when we deal with others that they are human beings--in the image of G-d--and we need to treat all with the utmost dignity and respect for both who they are and what they contribute. ;-)

(Source Photo: Andy Blumenthal)

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June 20, 2017

Winning Attitude

I met this lady at the shopping outlets a few weeks ago. 

One of the awesome brand stores was running a sale with 70% off!

Check, check--not a gimmick--we race over with the crowd already forming lined up outside the doors. 

This salesperson was there to guide just a few people in at a time--I guess, so the mob wouldn't rip the joint to sale shreds!

This lady (pictured) had something awesome about her.

Working part time in retail, I'd imagine that it's not the job's salary and benefits that is perking her up or "getting her out of bed in the morning." 

Yet, she had the most unbelievably great attitude. 

She stopped to talk with us and tell us about her background studying and living in Israel during the year, and that she had a twin sister working in the same store for the Summer. 

Her energy and enthusiasm was inspirational and I would imagine could even be contagious to many who let themselves revel in it rather than resist it. 

As people waited on the line, this women offered them her umbrella to stay dry and cool. 

Waiting on line is not the most fun thing, even when it's for a 70% off sale, but this lady kept everyone smiling and sort of stress free with frequent updates and walking and talking up/down the line.

Listen, we all know people who do the same or similar jobs: one is grouchy, sullen, and is for all intensive purposes miserable all or most of the time; the other is generally smiling and happy to be there learning and contributing, and have the job.

What a difference between these 2 types of people!

And what a enormous contrast between the positive and negative impacts they have on others and on the organization. 

It's not just what you say and do, but how you go about doing it. 

Yes, we all have various challenges and problems in our lives, but how do you deal with it.

This doesn't mean you should be a phony baloney head--you need to be genuine and real to be credible and a high-functioning human being--and of course, everyone has bad days. 

But an overall winning attitude goes a long way in life and towards success--for yourself and how you can influence others. ;-)

(Source Photo: Andy Blumenthal)
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May 5, 2017

From Cradle To Grave

It's funny how in organizations talk about the lifecycle of people. 

From a full lifecycle perspective, it's "cradle to grave!"

In terms of lifecycle on the job, it's "hire to retire (or to fire)."

Really the lifecycles are intertwined. 

It starts with the cradle...we are born and go through a maturation process that focuses on our education and preparation for life. 

Then we get hired into our (hopefully) dream jobs, where we spend our careers until we retire--or if you mess up badly and get fired or decide to change career course--you may have to go back to "go" and "do not collect $200" and you get hired again for another career round. 

Eventually you retire and start your 2nd life in retirement, where please G-d, you have the health and prosperity to enjoy the fruits of your labor and your families. 

Ultimately, our lifecycle ends at the grave with the death of our bodies--our souls go on to Heaven and live forever basking in the light of the Almighty. 

Thus, the human capital lifecycle. ;-)

(Source Graphic: Andy Blumenthal)

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April 9, 2017

Third-World Office

So hooray for paper towels. 

A good workspace is definitely conducive to productivity and morale. 

That means cleanliness, open collaborative spaces, quiet work areas/offices, ample supplies, and obviously good technology. 

I've been in world-class institutions in terms of their mission, but that were third-world in terms of their work conditions. 

In one place, the bathroom toilets kept getting clogged with paper towels, so they got rid of them altogether, which forced the employees to use toilet seat covers for hand towels--yes, believe it!

Of course, at least we had running water, but there was also often flooding in the cubicle areas and the windows were nailed shut--high-tech security, not. 

In another place, in the private sector, I remember a new CFO coming in and being so cheap that he actually got rid of the milk and creamer from people's coffee. 

Talking about pennywise and dollar foolish. 

Don't these institutions get that the way you treat people impacts the way they respond to their work.

How can we be the Superpower of the planet and can't provide decent, normal work conditions to our workers. 

It goes without saying that treating people with respect, dignity, and value should be happening all the time, but doesn't.

We're not even talking six-figure bonuses and stock options either--just treat people like human beings and not indentured slaves or cattle. 

Wake up America--you're people are worth working plumbing, paper towels, and some milk and creamer for their coffees and really a heck of a lot more than that. ;-)

(Source Photo: Andy Blumenthal)
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January 24, 2017

Don't Push The Button

Thought this was a really funny quote about getting your buttons pushed: 

"Don't push my buttons without reading the manual."


- Gadgetmobile, Inspector Gadget


In terms of not pushing other people's buttons:


"Remember, you are not dealing with creatures of logic, but with creatures of emotion, creatures bristling with prejudice, and motivated by pride and vanity."


- Dale Carnegie

 (Source Photo: Andy Blumenthal)

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January 10, 2017

Whose Throat Do You Choke

So this was an interesting term that I heard about getting people to take responsibility for their actions.

"Whose throat do I choke for this?"

Sounds a little severe, no?

I think this is partially an adverse reaction to "analysis paralysis" and "death by committee" -- where no decisions can ever get made. 

And organizations where lack of accountability runs rampant and it's more about finger pointing at each other, rather than owning up to your responsibilities, decisions, and actions.

So with dysfunctional  organizations, the pendulum swings aimlessly being no accountability and the ultimate chopping block. 

But choking off the life blood of our human capital certainly isn't conducive to innovation, exploration, and discovery or to productivity, employee morale and retention.

So when it's simple human error with our best effort and no bad intentions, how about we say a simple "Who done it this time," do a post-action, figure out the valuable lessons learned, and resolve how we do better going forward. 

No throats or heads necessary (most of time). :-)

(Source Photo: Andy Blumenthal)
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January 9, 2017

Getting Valuable Performance Feedback

So here are three simple questions to ask your boss that can help you get valuable performance feedback and advance yourself and your career:

1) What am I doing that you want me to keep doing?

2) What am I doing that you want to me quit doing?

3) What am I not doing that you'd like me to start doing? 

There you have it in a nutshell--you can partner with your boss to improve yourself and get ahead. 

Just three easy questions gets you a lot of good information. 

The hardest part is getting up the nerve to ask and then being willing to really listen to what's said. ;-)


(Source Photo: Andy Blumenthal)
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January 7, 2017

Enter With A HANDSHAKE & Leave With A HUG

So after almost 6 years at the U.S. Department of State, I am moving forward in my career to a very exciting role at the U.S. Department of Health and Human Services. 

As I look back, I have fond memories of the wonderful high-performance division I was part of and the many amazing achievements we had together, and what our Deputy Assistant Secretary called, the "A Team."

But one thing today is sticking out in my mind and it's this image.
"Enter with a handshake and leave with a hug."

On the first days, when I arrived it was all formality and firm welcome handshakes.

We don't really know you and you don't really know us, but we're embarking on this journey together, and where it takes us no one really knows, BUT we wish you the best of luck--now go out and do great things!

Then on the last days, as I was preparing to leave, the formal handshakes were long gone and instead they were replaced with warm heartfelt hugs (and some special emotional words and cards). 

I was no longer a mystery of a person, with just my reputation, coming in to do G-d knows what. 

Now, I was a human being that had a genuine history with them, formed relationships with many, had faced challenges together, and had touched not only minds, but also it was apparent, hearts. 

I will not forget the special people, nor the many times shared, our accomplishments as an organization, and how we grew. 

I am moving forward not only with their tight hugs to more handshakes anew, but also to once again hopefully grow heart-to-heart with people, as further relationships are formed and we make, please G-d, amazing new progress together--for the mission and for the people. ;-)

(Source Photo: Andy Blumenthal)
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December 13, 2016

Balancing Change and Stability

So new leaders frequently want to come into town like a knight in shining armor riding speedily on their white stallions to "save the day." 

Being new and needing to prove themselves, change and quick results are the imperative.

The problem is that fast, quick wins can be mistakenly and superficially achieved while sacrificing longer-term organization success.  

We push people to hard, too fast, and without the underlying care and emotional feeding to duly support the rainbow in the sky changes being sought. 

People are human beings that need to be brought along in a unified manner and with a solid infrastructure and not plowed over for the sake of some short-term gains.

You can push for change so hard--you can crack the whip and you can demand what you want when you want--but rest-assured that you are leaving a great pile of destruction in your wake. 

Performance results are built by maintaining a sane balance between change and stability--pushing others to do more with less has to be replaced instead with getting out front yourself and pulling the organizational weight at a measured pace so that workers aren't trampled by the raw, unbridled ambition of the leadership. 

You may have a great scorecard of accomplishments, but they may be the tip of what is otherwise an iceberg of discontent and disaster beneath. 

(Source Photo: Andy Blumenthal)
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November 24, 2016

Appreciating Employees @ Holiday Time

So before the holidays, like Thanksgiving, many nice organizations try to do a little something for their employees and let them go home a little early.

It’s a small something that let’s people know they are appreciated, and on top of it, they get to “beat the traffic.”

I heard from someone that one organization was stopping this long time practice, saying that only the very head(s) of the chain of command, could do this for the people…but they didn’t.

Sort of “penny wise and dollar foolish” to take away that little spot-on giving to one’s staff. 

It’s goodwill, appreciation, and kindness that is especially appropriate before the holidays for hardworking and good people. 

One manager told me how their people especially looked forward to this little gesture, and often came to asking about it with such joy.

So the manager told me that they just said before holiday times, “I’m not looking what time you leave today.”

To me that sounded like genuine leadership, where people are not just treated as “human resources,” but instead “human capital”—something to invest in and not just something to use `willy nilly. ;-)

(Source Photo: Andy Blumenthal)

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November 4, 2016

Manage As A Mensch

So I was watching Shark Tank and they gave an update on how one of the products, "Mensch on a Bench," is doing.

It's selling in Bed, Bath, and Beyond and has exceeded 100,000 units already!

Aside from the doll and book, they are working on Mensch apps, activity kits, and candy bars. 

The founder said, "It is hilarious and heartwarming to see all the different ways that families can incorporate Mensches into their lives."

This got me thinking about how being a mensch can also be incorporated into being a great manager!

- Treating people decently and fairly

- Empowering them to do their jobs well

- Empathizing with them as human beings

- Appreciating the power of diversity

- Respecting everyone and their points of view

- Recognizing and rewarding a job well done

Unfortunately, there are too many bad bosses out there that micromanage and abuse their people. 

They are arbitrary and dictatorial and never ask what anyone else thinks; they dump the work on their people, but don't lend a hand; they steal their ideas and take credit for their work; on top of it, they might even then stab them in the back when they're not looking; ah, forget about showing any sort of appreciation or kindness--it's dog eat dog. 

Hence, being a mensch first is a management must!

Think about people, not as a means to an end, but as an end unto themselves--they are souls interacting with your soul. 

Kindness, compassion, empathy...but keep your eyes on the important work and mission you are doing.

Get it done together, as a team, collaboratively, and with everyone contributing towards the endgame. 

(Live and) manage as a mensch! ;-)

(Source Photo: here with attribution to Bed, Bath, and Beyond)
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August 31, 2016

Driving Your Organization Off A Cliff

So life is generally supposed to be a series a peaks and valleys. 

There are highs, but also lows.  

No one and nothing can perform at peak all the time. 

Like the commandment to keep the Shabbat, everyone needs a rest. 

And studies have shown that getting a healthy dose of sleep, pause, and rest in life is healthy.

When we force ourselves or others to perform past their "designed" limits, then we risk a breakdown. 

Machines break and people can break. 

The risks are either explosion or implosion: some people can frighteningly "go postal" and others end up on psychiatric medication or even sick and in the hospital. 

What is key to remember is that you can push the limits of performance so far, but then no further without a healthy, recuperative rest period and down time. 

If you want to raise the bar on yourself, others, or your organization, you need to do it strategically so there is a surge forward and then a normative recovery and energy buildup again. 

As we all know, life is a marathon and not a sprint, and the journey is as important as the destination. ;-)

(Source Photo: here with attribution to Alan Levine)
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August 7, 2016

Playing The Work Game Can End In More Ways Than One


This game takes working to a whole new level of absurdity. 

It's called "Don't Get Fired!

And it's by a 29-year old South Korean programmer who found a way to vent his own frustration with the crazy working world by making it into a mobile game. 

The goal is to "rise through the ranks of a nameless corporation by performing an endless string of mind-numbing tasks, while avoiding  a long list of fireable offenses."

I did a screenshot here after I passed the interview and did the tasks that the various levels of management told me to by yelling at me with exclamation marks. 

The more exclamation marks means the more yelling and critical the tasks are from the seniors in the organization. 

Here the added stressor is everyone is in "fever mode," because the president is in town, so now you are getting work from everyone and have to manage all the competing priorities. 

See me, the intern in the lower right corner with the work piled up on my desk.

You have to tap furiously on each task to turn them green and eventually make them disappear as completed.

In the game, you basically "get fired again and again in a cycle of humiliation and false hope." 

There are no less than "29 ways to get fired, including opening a box of donuts that doesn't belong to you,...addressing colleagues with the wrong level of formality, or failing to laugh hard enough at the jokes of a company vice president."

One game player said, "sometimes you just have to laugh at the futility of life" or in this case I think he is referring to meaningless work tasks. 

Mind-numbing tasks and yelling in the office are not what decent work life is about.  

It's no wonder that doing meaningful work, being treated with dignity and respect, and having the opportunity to learn and grow are some of the most important aspects of a satisfying job.

Then why get fired, when instead you can get promoted. ;-)

(Source Photo: Andy Blumenthal)
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