So over and over again, good IT goes bad in a flawed decision-making process.
Even with the best laid plans and governance processes in place, somehow decisions get politicized, go bad, and projects fail.
Here are some of the popular reasons why this happens:
1) Someone has something to prove - Often their is a person incoming to power who wants to show off what they can do. Instead of focusing on what is best for the organization's mission and people, they put themselves first. IT becomes not a tool for efficiency and effectiveness, but rather as some project rushed through for someone's resume and narcissist career progression. Time to add another notch on your IT belt!
2) Someone used it, saw it, or heard of it someplace else - So why follow a structured decision-making and vetting process for new technology, when Joe Schmoe already has the answer of what we can use and what we should do. Perhaps, Joe Schmoe used the technology in another place and for another reason, but that's what he knows and instantaneously, he's the maven, subject matter expert. Or maybe, Joe Schmoe attended a vendor conference or read a trade mag on the airplane and now he is guess what, the all-knowing on the topic. Get ready to pull out your wallets to pay for the wrong thing for your needs and organization, but it's okay becuase Joe Schmoe assured you it's great!
3) Someone wants to use technology like a Swiss army utility knife - Let's just buy this amazing tool; it can slice, dice, chop, mince, or Julienne; actually there is nothing this IT tool can't do. Buy it and use it for all your technology projects and needs. Why buy specialized tools, when you can have one that does everything--it will be your data warehouse, cloud provider, handle all your transactions, and be your artificial intelligence all in one. Don't worry about the complexity, integration, training, support or how good it does any specific thing--just trust us!
In general, it shouldn't be so easy for leadership to get sold and fooled by the wrong people with the wrong agendas. Yet, these things seem to take off like a speeding locomotive, and if anyone tries to step in front of it, career splat for some unfortunate well-meaning character!
Some leaders and organizations only seem to learn by making the same IT mistakes again and again--it's costly to their mission and to their stakeholders, but someone is making out like a bandit and it's on their dime. ;-)
(Source Photo: Andy Blumenthal)