This was a funny cartoon.
Who are we?
What do we want?
We don't know!
When do we want it?
This is like way to many IT projects...
The customer knows they need to do something, because of changing market conditions, internal (dys)functioning, arising competition, or external mandates and regulations.
But when the IT project managers and business analysts interview and ask the customer what they want and need to address these...quite often they get blank faces and hands raised in circuitous, endless doubt.
What do the customers really want?
For IT to define, solve, and make their problems go away--and by the way do it yesterday and without any extra / proportionate resources.
For some IT "professionals" that may be a little lacking themselves, you end up getting half-assed solutions to half-baked requirements that accomplish nothing or perhaps even break things more.
Hence, the true miracle of technology--to read minds and deliver valuable solutions to problems that no one could fully define to begin with! ;-)
(Source Cartoon: Roz Blumenthal @ Facebook)