June 28, 2014

Service From Yourself

I was so proud this week to see some true customer service excellence from a colleague. 

Someone had run out of toner and they had put in a help desk ticket to get it replaced.  

In the meantime, there was a large order of toner on order, but it was still a day or two out from delivery.

So my colleague responsible for this area took his own toner out of his printer and gave it to the person who was out. 

I got a wonderful email thanking us for the unbelievable customer service. 

Honestly, there are other printers that the person could have used in the meantime, but this person went above and beyond to keep the customer working and happy. 

Great lesson in customer service and exemplary behavior here. ;-)

(Source Photo: Andy Blumenthal)

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