User-centric EA analyzes problem areas in the organization and uncovers gaps, redundancies, inefficiencies, and opportunities; EA uses this information to drive business process reengineering and improvement as well as to introduce new technologies to the enterprise.
According to the Office of Management and Budget (OMB) Circular A-130, Management of Federal Information Resources, business process reengineering needs to take place to achieve the benefits of new information technology: “Moreover, business process reengineering should accompany all attempts to facilitate a transaction through information technology. Often the full benefits will be realized only by restructuring the process to take advantage of the technology. Merely moving an existing paper based process to an electronic one is unlikely to reap the maximum benefits from the electronic system.”
In the book The 21st Century Organization by Bennis and Mische the authors explain how organizations can reinvent themselves through reengineering.
What exactly is reengineering?
“Reengineering is reinventing the enterprise by challenging its existing doctrines, practices, and activities and then innovatively redeploying its capital and human resources into cross-functional processes. This reinvention is intended to optimize the organization’s competitive position, it value to shareholders, and its contribution to society.”
What are the essential elements of reengineering?
There are five:
- “A bold vision
- A systemic approach
- A clear intent and mandate
- A specific methodology
- Effective and visible leadership”
What activities are involved in reengineering?
- Listening to customers
- Generating ideas
- Designing new paradigms
- Anticipating and eclipsing competitors
- Contributing to the quality of the workplace and the community
- Constructively challenging established management doctrines”
“Reengineering the enterprise is difficult. It means permanently transforming the entire orientation and direction of the organization. It means challenging and discarding traditional values, historical precedents, tried-and-true processes, and conventional wisdom and replacing them with entirely different concepts and practices. It means redirecting and retraining workers with those new concepts and practices...The very cultural fiber of the enterprise must be interrogated and redefined. Traditional work flows must be examined and redesigned. Technology must be redirected from supporting individual users and departments to enabling cross-functional processes.”
What are the goals of reengineering?
- “Increasing productivity
- Optimizing value to shareholders
- Achieving quantum results
- Consolidating functions
- Eliminating unnecessary levels of work”
“Reengineering seeks to increase productivity by creating innovative and seamless processes…the paradigms of vertical ‘silo’ tasks and responsibilities is broken down and replaced with a cross-functional, flatter, networked structure. The classical, top-down approach to control is replaced with an approach that is organized around core processes, is characterized by empowerment, and is closer to the customer....Reengineering constructively challenges and analyzes the organization’s hierarchy and activities in terms of their value, purpose, and content. Organizational levels and activities that represent little value to shareholders or contribute little to competitiveness are either restructured or eliminated.”
What is the role of EA?
EA is the discipline that synthesizes key business and technology information across the organization to support better decision-making. EA develops and maintains the current and target architectures and transition plan for the organization. As OMB recommends, in setting enterprise targets, EA should focus first and foremost on business process reengineering and then on technology enablement. If the organization does not do process reengineering first, the organization risks not only failing to achieve the benefits of introducing new IT, but also causing actual harm to the organizations existing processes and results. For example, adding a new technology without reengineering process can add additional layers of staff and management to implement, maintain, and operate the technology instead of creating a net resource savings to the organization, from more efficient operations. Similarly, without doing reengineering before IT implementation, the enterprise may actually implement IT that conflicts with existing process and thus either require timely and costly system customization or end up adversely impacting process cycle time, delaying shipments, harming customer satisfaction, and creating bloated inventories, and so on.
Bennis and Mische predict that in the 21st century “to be competitive, an organization will have to be technology enabled…the specific types of technology and vendors will be unimportant, as most organizations will have access to or actually have similar technologies. However, how the organization deploys its technological assets and resources to achieve differentiation will make the difference in whether it is competitive.”