The Wall Street Journal,
The article continues, “Big bureaucracies are set up to place human barriers around decision makers. Today there’s the added protection of automated phones and web sites that bury contact information for real people. So the buck stops in the lower rungs of the hierarchy.”
“The government agency…sent lower level staffers to break news to clients that they didn’t get approved…’the true irony of the situation is sending in someone who is less qualified to address a hostile situation, and that creates more hostility, which makes it more likely for him to get shot.’”
The following day, 12 September 2007, the Wall Street Journal reported in another article about another situation of shooting the messenger, as follows: “American Airlines told the Transportation Security Administration in July, that a passenger on a flight to New York had slapped a flight attendant across the face when the plane was ordered emptied in Miami after bad weather kept the flight from leaving. Police were called.”
“Those middlemen aren’t responsible for disruptive decisions or business failures. But they’re the poor souls held accountable.” (WSJ,
As EA practitioners, we are often the messengers of corporate news; we analyze problems areas and uncover gaps, redundancies, inefficiencies, and opportunities. Often, others in the organization do not want to hear about these problems and do not want EA to be providing the solutions. Instead, they look to shoot the EA messenger. Rather than pointing fingers and letting off steam at the EA folks doing their jobs, how about teaming up, collaborating, and working to improve the organization and make things better for everyone!
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